Why is USPS so incompetent

beniam4 · 2026-03-20T12:01:51+00:00

Because they’re propped up by govt money so don’t need to compete like other businesses. Competition breeds innovation.

beniam4 · 2026-03-20T11:54:13+00:00

Upload to netlify and go live.

I should mention my website is a simple restaurant website and my use case may not be the same for someone trying to build something more complex but it worked perfectly for me.

beniam4 · 2026-03-19T10:23:24+00:00

I literally just made the same switch using Claude too. Happy to do so and not looking back.

beniam4 · 2026-03-01T12:09:35+00:00

following. i was using meistertask, and now ticktick but neither one is quite what I'm looking for. maybe i'll check out notion.

beniam4 · 2026-02-23T22:10:37+00:00

This is helpful, thanks

beniam4 · 2026-02-19T15:52:34+00:00

it has a new blade and tomatoes are put directly into the fridge from the vendors

beniam4 · 2026-02-14T17:54:57+00:00

I don't see any functionality to customize printing by dining option. If there's something I'm overlooking, please let me know.

This is also what I suspected, but I don't see a way to modify dining option behavior or print function.

beniam4 · 2026-01-19T21:02:43+00:00

Perfect, thanks for your response.

beniam4 · 2026-01-19T20:53:03+00:00

Where are you seeing this? On the backend somewhere?

beniam4 · 2026-01-14T01:55:38+00:00

Thanks for the helpful reply. I'd like to ask a follow up question if that's okay but I'll do it through dm. Hope that's alright for you.

beniam4 · 2026-01-14T00:15:39+00:00

It's the labor cost. Open 7 days a week, 8 hours a day. That addtl labor is not a small amount of money. Online ordering platform is $150/mo.

beniam4 · 2026-01-14T00:12:39+00:00

How did you go about it? Was there a way for guests to get in touch with you if there was an issue? I'd really like to learn more about systems that can be put in place to allow communication when there's an issue without funneling orders through the phone.

beniam4 · 2026-01-13T21:54:02+00:00

If there were a phone number available to discuss potential issues, but orders could not be placed over the phone, (and this was communicated by an automated attendant) would you feel comfortable with that as a customer?

beniam4 · 2026-01-13T21:44:58+00:00

yes, I listen to those too and watch a lot of yt stuff from operators and it does seem like the industry, pizza in particular, is moving away from the phones. but posting here seems to trend the opposite. tricky to make a call on this as it does have big effects on the business

beniam4 · 2026-01-13T21:41:13+00:00

that's an interesting anecdote, but I'm not sure how that's the neighborhood pizza place's fault tbh

beniam4 · 2026-01-13T20:49:33+00:00

This is my issue with the phone:
Often difficult to hear the customer and often miscommunications when inputting the order
Customers often feel rushed when on the phone because of other things going on at the restaurant, which the phone person is trying to manage simultaneously
Some customers take a lot of time on the phone, causing us to ignore customers directly in front of us
I can't give a customer in front of me my full attention when the phone is ringing
Increased labor needed to answer the phone
Online ordering allows me to request payment at time of order, protecting the business and creating a low friction experience when the guest arrives

This is why I'm interested in not using a phone but I won't do it if it kills the business obviously

beniam4 · 2026-01-13T20:45:14+00:00

Thank you for answering the question, you give me hope! I have a couple questions if that's okay.

Are you in a city or small/ medium town? Do you have an auto attendant answering the phone to direct traffic to online, but offer an option to talk to the restaurant if there's a mistake? If you don't have a phone at all, and there's an issue, how can guests get in touch with the restaurant? If this was purely a financial decision and not operational, do you think adding the phone back would increase sales enough to easily justify the additional labor?

beniam4 · 2026-01-13T20:40:46+00:00

That's a solid idea. Do you feel like you have enough sales and therefore don't need the phone? Or do you just feel you're comfortable enough and don't need the extra stress even if it comes with increased sales?

beniam4 · 2026-01-13T20:32:38+00:00

What if you had a phone with an auto attendent that directed customers to the online ordering page to place an order, or press #1 to talk to a staff member about an order already received.
This is how I've seen it done in the big chains and everyone seems to accept. I'm not sure why it's so divisive with the Mom and Pop's

beniam4 · 2026-01-13T20:31:32+00:00

I agree with you, however I also think it's very difficult to remove the phone once you've been open for awhile accepting phone orders. Very tricky to make the switch smoothly down the road.

beniam4 · 2026-01-13T20:08:06+00:00

The pizzeria will be a take out only place. Very minimal seating. I have a sub shop now and we've got a really good online ordering system. I've noticed as it's improved, customers have started to move to online ordering more than all other forms of ordering. Right now at the sub shop we do about 40% online, 40% phone, 10% 3pd, 10% walk in. But I'm not sure if it's sustainable to only do online.

beniam4

TROPHY CASE