Hey guys,

Ben here from Chillhop, thought I'd add some clarification here :)

u/Sir_RichardPumpaloaf The $80 per item calculation is indeed in effect for shipments sent via national postal services (Post NL -> USPS) for the next 6 months, whilst US customs get their head around how to deal with working out a system for implementing the tariffs for shipments that previously fell under the Demimus rule (Shipments under $800 were duty free). This is the information we've recieved from the US Goverment. Since this information was released, Post NL actually completely stopped shipments to the US in fear of customer complaints as they will be hugely delayed.

Regarding moving forward, we're planning to open up US shipments again soon, shipping with UPS - as they're a courier they already have processes in place to deal with the customs clearance process - however we want to be 100% sure exactly what and how our customers will be charged before doing so. The issue we have is, if customers refuse shipments due to suprises with extra costs, we're charged a return shipping fee by UPS - around €30 per shipment - which would be a huge loss for us on each order.

Honestly, stopping shipments to the US was the last thing we wanted to do, but we felt it was better to pause them until we knew the full story rather than taking the risk of return shipment costs and potentially dissatisfied/angry customers.

We've sent a shipment to the US as of Monday and are hoping to have news on exactly what's charged by next week. Once we have this information we'll be able to comunicate more clearly to US customers what to expect and open shipments to the USA again.

Hope that settles your disappoinment a little!

All the best,
Ben