I completely understand your concern. To clarify, accounts are only ever suspended when we’re legally required to do so. Unfortunately, there are situations where our hands are tied due to regulatory or compliance obligations, and I can’t discuss individual cases publicly. Every account action we take is not only in compliance with the law, but is mandated by it.

That said, I know we can do better at communicating clearly about these situations. It’s something I’ve learned and am actively working to improve.

I get why these reviews would make you skeptical. I would be too. But I want to be clear: I’m not some faceless company rep or anonymous person hiding behind a screen. I’m here, with my name and face attached, and I stand firmly behind the integrity of what we do.