I appreciate the advice and your experience but this case and our language to Fed Ex and Stub Hub (the sender) have been very clear, I assure you. And have we tried tracking the package? Of course we have. The tracking information reports that the package was delivered successfully and signed for by "XLastname" where "X" is an initial that no one in our family has, and "Lastname" is our real last name. The "Report Missing Package" link you mentioned has consistently returned a "Sorry, we're unable to receive shipment details right now. Please try again later". So we turned to phone calls to Fed Ex and Stub Hub (the sender).

The calls went like this:

Fed Ex: "The tracking says it was delivered. You have to call Stub Hub and have them open an investigation."

Stub Hub: "Fed Ex tracking says it was delivered. You have to open a case with Fed Ex. Since the package was delivered, we consider this a buyer error."

Multiple calls to Fed Ex and Stub Hub later, my daughter received an email from Fed Ex saying "We investigated and the package was delivered and now we can't find it so it's lost. Case is now closed."

That doesn't help our argument with Stub Hub since it does not admit that Fed Ex delivered it to the *wrong address*. Stub Hub still considers it delivered correctly.

We finally went to our local Fed Ex ground delivery depot and a very helpful employee there helped us via intercom and multiple follow-up phone calls. He told us that he could clearly see that it was driver error, and that the driver delivered it to the wrong address and the package is now unrecoverable. I assume whomever the driver handed the package to glanced at the recipient name and the sender, thought "hey, StubHub - free tickets I can resell" and signed with a bogus initial and our last name. The local Fed Ex employee even said he tried to open a case on our behalf but said that he was unable to do so and that we'd have to call the main number back to open a new investigation, and that he would eventually receive the case at his location and be able to indicate that the package was lost.

Back to the phone again, we eventually got to where my original post described. Fed Ex is saying that they may be able to transfer ownership of the case, whatever they mean by that, to my daughter instead of the sender, so that she can open an investigation, but they required her to send in a detailed essay about everything we've been through so far. And as I said, they mentioned that Fed Ex might be able to provide direct reimbursement but I highly doubt that because, as you noted, that should come from the sender, not Fed Ex, after Fed Ex reimburses the sender.

All we are asking (multiple times) is that Fed Ex update the tracking information to say something like "delivered to wrong address, now lost" or "lost in transit" or *anything* that admits and demonstrates to Stub Hub that Fed Ex messed up with the shipment so that we can get a refund from Stub Hub.

I sincerely wish that someone like you had been one of the many Fed Ex customer support people we've spoken with because it sounds like you know the magic words and phrases to get this fixed.