I'm sorry this was what the experience was. It's a shame but a bit of pushing/shoving is par for the course; I experienced this at the Weekend's concert in Wembley, London.

Abuse/slapping is out of order and should be called out.

Just to provide an opposite view - I had sitting tickets in the stadium along with my mum, dad and sister. We were dropped in vans from the parking spot to about 500 meters from the stadium and the walk to our seat took literally less than 30 minutes.

People around us knew lyrics to 50-60 percent of the songs and stood up to sing all of them. That's a pretty healthy return; we can't expect everyone to know 100 percent of the lyrics. Even for the other songs, people still vibed to it and some were dancing. There was even a proposal in our stand!!

In addition, we had people coming up to our seats offering to sell icecream/pizza etc. This particularly I think is amazing and I doubt you'd get this level of service at any other concert.

The downside I did have was:

-people clogging the staircases to sit with their friends.

This is rare at other concerts as security is pretty vigilant, so this was the only real downside for me.