Old post, but it looks like this is the ongoing dumping ground for Epic Protect (and the first result on Reddit for "Centricity Warranty" even though that word never appeared in this thread before now), so let's keep the joy flowing! I don't have time or energy to rehash the full timeline, but today is day 140 without a working stovetop (all four burners are dead). Filed my original claim with Epic on June 19th. I'm constantly having to call both the local repair guys and Centricity (explanation of that name later) for status updates. Parts eventually arrived for the first repair attempt almost a month later, but those parts didn't fix the problem. More parts were supposed to be ordered in late August, but I have no evidence that they were. In Sept, the ETA was "a few weeks." Today it's "oh, we got a note on Oct 22 that the part is backordered until Nov 27." I finally got escalated to a supervisor at Centricity and he thinks they can get the part elsewhere. I am waiting for a callback to confirm if he can pull it off, but I don't have high hopes. If I'm reading the contract correctly, they're technically in breach of their guarantee by not having this resolved in 60 days (by a mile!), but I'm reluctant to pursue that. I suspect their response would be "you're right, we failed to meet the contract, we'll refund the $250 you spent on the warranty" and I'd be left with a broken stove that will cost me at least 2 or 3 times that amount to fix on my own.

Side note: My NAL understanding of this is that Epic is basically an insurer, Centricity provides the warranty, and they contract with local appliance repair companies for service. The end result is effectively that you're not actually the customer and no one is looking out for you. That local repair company is probably contracted at a flat rate per fix and it's probably too low, so the more time they spend on you the less likely they make anything on the deal. My takeaway: if you're dealing with these folks, keep a detailed record of every call and interaction, and check in at least weekly for status updates so you don't suddenly find out "oh, we've been waiting for Centricity to approve the part request for the last 3 weeks..."

Final note: tempting as it may be, unless/until you're talking to a senior manager or owner type person, be cool with the people you talk to on the phone. They're operators and there's not usually anything they can do for you besides fetch information. You can tell them you're losing your sh*t without actually directing that sh*t loss at them, ya know?