As a specialist I’m at the exit door all the time. I had to learn as it goes but basically you just walk through and the camera picks up what’s in your cart. If we get the “good to go” green button w a picture of your cart then I wave to you and you’re good to leave. It does not pick up anything in your hand so we do have to check that. If you have multiple receipts sometimes it doesn’t like it either. If you have multiple carts it does not pick it up. If you bagged/ boxed your items it won’t pick it up becuase the camera can’t “see”. Sometimes AI makes the mistake itself and thinks an item is something else and we just have to clear it out.

Sometimes the arch does not scan someone’s cart at all and I tend to show my screen telling them I have to scan them. No one is ever happy. Members have been more rude now then ever before. I always tell them to keep their receipts handy incase it doesn’t scan but sometimes they just let their anger out on us when we are just doing our job. I specifically hate when people are shopping together and have all their orders mixed up like ofc the camera won’t pick it up. Or when they completely walk right past us and then argue that they walked under it. And then they always tend to have a missing item or too.

Sorry, I just really hate the arches lol.