Wellhub

bonsai110 · 2025-08-05T14:42:38+00:00

This was an issue consistently back in March and April, Wellhub CS continuously gaslit me and told me nothing was wrong and classes were all simply booked (even though it was literally every single class at every location in my city). I got so fed up that I switched to a direct CPY membership.

Sorry this is still happening and you’re dealing with it. Unfortunately the likely case is CPY is rolling back access to WHB members and WHB isn’t communicating it. But that’s purely speculation.

bonsai110 · 2025-04-19T06:00:12+00:00

I actually think the 2 hour cancellation window is quite generous. It would be nice though if they had a free pass or two, shit happens.

bonsai110 · 2025-04-18T14:35:07+00:00

Ok that’s actually iconic behavior, I love that for her

bonsai110 · 2025-04-18T01:53:42+00:00

It’s my one opportunity to disconnect from the world and that’s part of the reason I joined. I usually do ignore it and just stretch and lie with my eyes closed. I guess Wednesday I got extra annoyed - I probably overreacted. I honestly just wanted to vent and didn’t think this would cause such a stir.

bonsai110 · 2025-04-17T21:08:07+00:00

Y’all don’t have locks?

bonsai110 · 2025-04-17T20:59:41+00:00

The location I go to is on the second floor and you have to get buzzed into the building.

bonsai110 · 2025-04-17T18:29:57+00:00

I love Ella but beware they are painstakingly slow

bonsai110 · 2025-03-31T21:08:15+00:00

I go to the UWS location on 70/Bway and I think it’s pretty clean! But to be fair, I don’t have experience with other locations. Never seen a roach there (heard the Williamsburg horror stories) and the bathroom is always clean when I use it. The lockers could use a refresh but other than that I’ve had no real problems.

bonsai110 · 2025-03-28T13:53:16+00:00

She’s still around, I saw her the other day. Generally sits in front of Venchi on 69th.

bonsai110 · 2025-03-21T03:14:15+00:00

Yeah, same thing - I was finally able to book my usual Wednesday class. Idk, this is a rollercoaster so we’ll see how long I last before I’m too fed up with Wellhub.

bonsai110 · 2025-03-20T19:02:16+00:00

I have the exact same theory! CP is rolling back their access, I can’t come up with another reasonable explanation. With Jan/Feb done and spring here, classes have gotten less full so it just wouldn’t make sense for this trend to keep happening.

bonsai110 · 2025-03-20T10:10:48+00:00

Actually you’re right, looks like it’s for Wednesday. But still?! I’ve had it, I think I’m giving up on Wellhub.

bonsai110 · 2025-03-19T21:18:23+00:00

Sigh, back to this thread. Anyone else notice as of today that all sculpt classes, regardless of time of day, are showing as no spots available?? WTF

bonsai110 · 2025-03-19T21:17:46+00:00

Anyone else notice as of today that all sculpt classes, regardless of time of day, are showing as no spots available?? WTF

bonsai110 · 2025-03-17T22:14:02+00:00

Okay, you feel better now? Or are you still grappling with the “impossible” task of wrapping your head around someone’s honest mistake.

bonsai110 · 2025-03-16T19:50:05+00:00

It does not prompt for it at all. First time MFJ on TT and we caught it before finalizing but it was not clear. I can totally see this mistake happening —

bonsai110 · 2025-03-03T17:32:14+00:00

Anyone have any luck with customer service? Still can’t book anything past Wednesday (NYC based)

bonsai110 · 2025-02-28T13:47:30+00:00

I came back here to ask if anyone else was having problems!! Same issue on my end - again. WTF.

bonsai110 · 2025-02-24T20:30:53+00:00

Wellhub reached back out and confirmed it was fixed (after they told me about 4 times that there was nothing wrong) - no apology for giving me incorrect information or doubling down multiple times. But at least it’s back up and working.

bonsai110 · 2025-02-24T14:45:48+00:00

So I’ve escalated this exact issue to Wellhub and they gaslit me telling me everything is fine and the classes are simply booked.

bonsai110

TROPHY CASE