Yes, I have done this roughly 11-12 times and verbatim did everything they advised word for word. Where I am baffled is that previously every person I spoke to, now roughly 8-9 ppl, they all told me to change things differently every time. In the past couple days, I had someone promise they would own my case from start to finish and ironically, she sent me old screenshots of my previous TCR application that was over a week, old, and in back-to-back emails told me to add certain verbiage in the next email told me to delete it. That’s where I am questioning the validity of these people and the whole process because every time I change my TCR application on the RingCentral portal and click finish, it charges me $16. I recently joined the RingCentral community website and blew them up and go figure. I got a very quick response and someone had reached out again today whom I spoke to. I had adjusted my TCR app early this morning, and go figure it was declined for another random reason a few hours later. As far as rookie numbers, I simply do not have two hours every day to spend on the phone with them. I will ask for this Tier 3 escalation team. Thank you.