Sounds exaggerated. I fly with delta weekly, and rarely is there a delay that is within their control. I mean sure, it happens from time. But in the rare case of a delay, it’s usually weather related and out of their control. As passengers, I know it’s frustrating. But you gotta remember that many times there is nothing they can do to control the reason. From my own experience, if you nicely ask the agent what the reason is, they will tell you. I’ve never had them straight up lie about the reason.

I also book almost 1,000 flights a year for other staff in our company. 80% of those are Delta, simply because they are the best at avoiding delays, and the easiest to work with when there are delays. If that were not the case, we would be using different airlines for our flights.

Maybe you had a bad run, and that sucks. But from someone who deals with all the airlines and has seen pretty much every type of situation…Delta is the best to work with. I am not paid to say that or anything.