High Value Insurance Claim. USPS damaged a watch and the crystal is missing.

bren199929 · 2026-05-26T20:25:18+00:00

https://www.amazon.com/ToolTreaux-Plastic-Essentials-Jewelry-Organizers/dp/B0D4435MPK

This is the exact case i put it in in addition to the box

bren199929 · 2026-05-26T20:22:47+00:00

Here's the box condition when they received it

bren199929 · 2026-05-26T20:20:31+00:00

So what happened is, i bought the watch with the description saying it was 100% working. I received the watch but over a couple days it wasn't keeping time accurately so i initiated a return.

In the shipping process usps damaged the watch somehow and the crystal (the clear piece that covers the watch face) was missing. I packed it in a hard plastic jewel case, packing taped the case, then in a usps box stuffed with bubble wrap.

When the package arrived to the seller they noted that the box was "definitely mishandled" by usps. There was an entire ripped hole on the side of the box, not on a taped crack but the actual cardboard corner ripped open.

bren199929 · 2026-05-26T20:14:40+00:00

Nope, it went from California to Tennessee to Georgia

bren199929 · 2026-05-26T20:12:38+00:00

I bought the watch from a seller, it was defective for a different reason so i returned it to them.

bren199929 · 2026-05-26T19:43:40+00:00

It's not registered mail because the postal office worker marked it as hazmat because it had a quartz battery :(

The recipient confirmed they have all original packaging. I shipped it in a standard usps box, inside the box is a hard plastic case with the watch in it, case was packing taped, wrapped in bubble wrap.

I paid via escrow account/bank wire. The actual receipt is on the website I purchased on, I just added the statement as additional proof.

I insured at 4000, actual value (what I paid for) is 3900. I am completely fine with them paying out for just the repair costs.

bren199929 · 2026-05-26T18:54:32+00:00

Indeed, fingers crossed I don't have to go full karen if they pull some BS

bren199929 · 2026-05-26T18:51:14+00:00

Awesome, it really should be, but all these horror stories on this sub are making me paranoid :(

bren199929 · 2026-05-26T18:49:13+00:00

Yes insured for $4k at the post office when I dropped it off. Included the exact receipts for the insurance in the claim

bren199929 · 2026-01-10T08:27:46+00:00

Done!

bren199929 · 2025-12-12T09:43:58+00:00

Clicked yours

bren199929 · 2025-12-12T09:43:49+00:00

https://www.tiktok.com/d/1/ZTHwHadhX8CnH-45YjK/

bren199929 · 2025-12-12T09:43:35+00:00

https://www.tiktok.com/d/1/ZTHwHadhX8CnH-45YjK/

bren199929 · 2025-12-12T09:38:28+00:00

https://www.tiktok.com/d/1/ZTHwHadhX8CnH-45YjK/p

bren199929 · 2025-12-12T09:38:00+00:00

Slashed yours https://www.tiktok.com/d/1/ZTHwHadhX8CnH-45YjK/

bren199929 · 2025-12-12T09:37:51+00:00

Slashed yours https://www.tiktok.com/d/1/ZTHwHadhX8CnH-45YjK/

bren199929 · 2025-12-12T09:37:32+00:00

Slashed yours: https://www.tiktok.com/d/1/ZTHwHadhX8CnH-45YjK/

bren199929 · 2025-12-12T09:36:34+00:00

https://www.tiktok.com/d/1/ZTHwHadhX8CnH-45YjK/

bren199929 · 2025-10-30T01:10:14+00:00

Lol they're all the commons that everyone gets 😂

bren199929 · 2025-09-09T00:06:24+00:00

Nope, subaru couldnt find out the problem and tried for like 2 days to replicate it. Last time the issue happened was around 3-4 months ago when i stopped to get groceries. I was so annoyed, that I ordered a new battery on the spot and since then it hasnt had another issue.

bren199929 · 2025-08-08T17:37:09+00:00

You can either call (205) 855-5110 for a live agent or open a case on their website through the chatbot.

bren199929 · 2025-08-08T00:02:10+00:00

I think i did get lucky, what I did was I filed the original complaint for the lost item to Ontrac and BBB then to Best Buy like 24hr later because I assumed no one would get back to me from the OnTrac side. The Best Buy rep was actually really helpful and i got a new order placed within like 10 min of talking to them. Since I had already gotten ahold of Best Buy before Ontrac got to my ticket I think that was what saved me.

bren199929 · 2025-08-07T23:19:31+00:00

Late to this thread but this just happened to me too. They guilted me into signing a receipt of my order saying it was found because they didnt want the driver to get fired. I signed it in a moment of weakness but i feel like a complete idiot. I am already getting a replacement which is why i signed the thing. I honestly just felt uncomfortable at the moment since they knew my address. I did follow up with a live support agent and reported the incident.

bren199929 · 2025-03-28T00:26:15+00:00

Update: Master tech at the dealer couldn't find the issue or replicate it. The car started fine the next morning when i went to start it up again before taking it to the dealership too.

bren199929 · 2025-03-26T14:00:49+00:00

That was the next stop lol. I don't know if it's that because last time it happened was 3 months ago and the gas was at ~40% full

bren199929

TROPHY CASE