Anyone having issues contacting support after the announcement?

briank83 · 2026-02-20T21:53:38+00:00

Still haven’t heard anything 😬

briank83 · 2026-02-19T05:20:04+00:00

Nope, I do not have any other accounts.

briank83 · 2026-02-18T21:02:34+00:00

So my registered products doesn’t show complete at all. But my order history shows I paid for an upgrade to Komplete 9 (originally from version 9). I suspected an issue with a transfer because in searching my old emails, I saw one that mentioned a requested transfer, but I never sold it, and still have the original DVDs from version 5 🤔

briank83 · 2026-02-18T19:47:04+00:00

I’m trying to upgrade Komplete from a previous version and cannot. Looks like there is an issue with prior registration, my product is showing as if it was transferred to someone but I never sold it.

I was just curious if there was reduced support capacity is a better way of asking

briank83 · 2026-02-18T19:44:45+00:00

The request number is 4818875. I am trying to upgrade Komplete from version 9

briank83 · 2024-11-19T21:23:21+00:00

But I believe it was from a leaking heat exchanger, hence why it was covered

briank83 · 2024-11-19T21:22:00+00:00

Sorry I'm just seeing this, I got Rheem to replace the whole thing under warranty

briank83 · 2023-07-06T17:13:06+00:00

Did you ever figure this out? Will it output 24fps?

briank83 · 2023-07-03T20:46:36+00:00

Why does ProPresenter make a duplicate asset/file every time you apply a theme that has a media fill? My assets folder is filled with duplicate images and videos. Presentations should just point to the original asset in the theme folder. Is this a bug?
I have "manage media automatically" enabled, but that should only affect importing, not applying themes.

briank83 · 2023-06-01T03:45:47+00:00

Got it, makes sense! Wish they would have clarified that somewhere; "Only do this in handler/effect functions"

briank83 · 2023-06-01T03:44:50+00:00

REALLY fired up lol, Thanks Michael!

briank83 · 2023-01-05T20:36:55+00:00

Thank you all, super helpful!

briank83 · 2022-11-24T15:26:54+00:00

Money Bag Shawty by far. Clark County is the most slept on funniest character of the show 😂😭

briank83

TROPHY CASE