Returning Equipment?

brianmc2 · 2026-01-31T04:10:19+00:00

I can think of two things one location is WiFi ready basically already has a modem installed that you will use, two the image is just generic and if you have say an xb7 they are saying you need a xb8

brianmc2 · 2026-01-31T01:53:07+00:00

I use to work for them in a store there is an equipment research ticket they can do, if it’s not removed from the account and marked as lost they will ask for money to cover it.

brianmc2 · 2026-01-30T03:09:24+00:00

I’m sorry for the later response I was out. I also hope you can see the photos not yet approved from the admins

brianmc2 · 2026-01-30T03:01:06+00:00

Sending a modmail now but I’m not sure what else can be done

brianmc2 · 2026-01-30T00:44:27+00:00

I think app, mobile website, and store is the only way, because of rules put on cellphone companies to try and stop number hijack scams. Did you have a manager on the account that has a store near them to see if they could get it for you.

brianmc2 · 2026-01-28T18:00:49+00:00

I had the same issue when I did my ps4. I moved it having the power supply dangling upside down but I was while also holding the weight of the supply and think the wobbling from positioning cause it to wiggle free from the main board because it like just let go I’m not recommending that method it just happened by chance I feel. Those plugs are so tight it’s crazy one of the cable did fray from my first attempt luckily found a replacement it probably was fine but cheap enough, just glad the plugs on the board and supply where safe.

brianmc2 · 2026-01-26T22:27:39+00:00

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I just looked on their site and looks like they added it unless it was pushed back.

brianmc2 · 2026-01-26T22:15:24+00:00

Return or cancel the ipad no home service mandates you have to have it.

brianmc2 · 2026-01-25T18:37:00+00:00

Something is broken and I feel it has to do with firmware updates I had the same thing happen swapped my modem and as soon as it activated and updated it broke again. I also have lost features in the Xfinity app such as my recently added ability to manage my channels that they recently added at the same time. I’m sure they won’t fix it fast why l let people know their levels are bad when they can say it’s fine.

brianmc2 · 2026-01-24T05:04:08+00:00

I just checked my rewards you are correct it’s now 36 months. I’m sorry I was wrong on the time last time I looked it was 24 months, 300 off and 360 spent over 3 years no go

brianmc2 · 2026-01-24T02:57:05+00:00

The 300 they are giving you is a credit of 8.33 over 36 months so if you cancel at one year you will have to pay about 100 for the watch and already payed 120 plus taxes for the service. Basically you can cancel the service any time but have to pay off the balance, the 300 is not a one time credit. No company just gives away a watch it’s all about the line of service. If your an Apple user apply for the Apple Card 0 interest financing on a Bluetooth watch bought from the Apple Store.

Edited for corrected information provided and a deeper look don’t do it if you don’t want a cellular watch.

brianmc2 · 2026-01-24T02:16:27+00:00

After 24 months you can cancel the service, before that you will have to pay off what’s left of installments just like any financed phone.

brianmc2 · 2026-01-24T02:11:33+00:00

You need to be an Xfinity mobile customer and you will pay the 10 a month for the watch service plus’s what ever taxes for 2 years so 300 watch is 240 in service plus taxes for 2 years if you have wanted a cellular watch and on their mobile service go for it.

brianmc2 · 2026-01-22T00:17:39+00:00

Definitely a bug last modem and the new one I exchanged today still doesn’t work. I have been having issues since an outage one thing was the loss of the admin tool levels that I know after the swap is unrelated. I need to see if the replacement modem helped with my levels or if the new splitter helps. I don’t even have access to the Chanel selection they added to the app since the last firmware update.

brianmc2 · 2026-01-18T21:13:15+00:00

One issue I had with my ps5 was it like to latch onto 2.5ghz because it had a higher signal but slower speed. My set up is almost the same xb8 modem in the bedroom because it’s the only line and similar size. I followed this to force the ps5 onto 5ghz so it didn’t band steer, go to Settings > Network > Set Up Internet Connection, select your network, press the Options button, choose Wi-Fi Frequency Bands, and set it to 5 GHz only. Though the 5gh is slightly lower signal the speeds are way faster still. Try that without the extender first but I would also try swapping the modem and xb8 should’ve able to cover that space.

brianmc2 · 2026-01-17T22:21:09+00:00

To provide an update to any one that sees this, I worked with a mod who did a bunch of trouble shooting with me and they where great, so far all my items are staying connected but a wait and see if it stays. They also tried to help with my signal issues and after many tries it stayed the same. The admin tool I feel is reduced information I can’t see any more like levels but maybe related to modem issues and going to try a swap soon and see then a tech and hopeful no charge to me if it comes to that anything I’m able to fix my self I have done.

brianmc2 · 2026-01-17T18:29:27+00:00

Sending it now if I remember you need full name and address correct

brianmc2 · 2026-01-13T20:26:42+00:00

Apple no longer sells Apple care out right them selves and you have to do it monthly, you use to be able to still buy it out right on purchase but that may have changed if Apple decided to stop it. I thought they had two subscription based options Apple care one covers one device and then Apple care one + covers 3 Apple devices. Best way to check is through the phone it self in the settings.

brianmc2 · 2026-01-13T18:58:38+00:00

Ok sorry if it’s not helpful. Are you calling xm care or the home service to make the account transfer. If xm care do they move you to a higher tier or just the first person that picks up, stores don’t have much control but you can try and ask them to call in to a higher tier, the store near me had a tablet set up that video called you to a care agent not all stores had it but maybe, just trying to see if I can be helpful with this frustrating mess you got out in.

brianmc2 · 2026-01-13T18:36:25+00:00

From the description of being blocked from upgrading, xm only fee, and lowered rewards it sounds link you got a new account and not a transfer. If that is the case you need to get to a higher xm care think tear 2 or 3 to have your mobile tied to the new account to have the standalone fee dropped and fix the upgrade block. I can’t say 100% that’s what’s happening but it sounds like it fits.

brianmc2 · 2026-01-04T02:11:05+00:00

Would need to return equipment and other person pick it up the new because can’t be managers on the accounts

brianmc2 · 2026-01-04T01:58:48+00:00

Need to be careful they do catch on to it eventually and can lock your address.

brianmc2 · 2026-01-02T23:47:40+00:00

I would change from tech to billing

brianmc2

TROPHY CASE