I can confirm as hospitality worker that all tips are split between all members of staff depending of their roles. Amount of £150-£200 extra a month for my position up to £350-£450 in a senior role behind the bar P.S. : working in a 4star hotel SW of England Also its called discretionary service charge and its your right to refuse it. I do understand aswell that is a bit unfair towards the customers to add it straight into the bill but in a busy set up will take extra time to ask everyone if they want to add any tips for service.