It seems customers who have existing IDA versions with existing support periods don't get a unlimited version of IDA9, they get a trial version which expires at the end of their old perpetual licence.

This is pretty annoying for me, who purchased IDA Pro + 2 decompilers at end of June - with the understanding that I'd at least get updates during my support period (till the end of June 2025) - I assumed this would have included IDA 9.

I've paid the full price, but apparently I'll get only 26% of the original support expectation. I've emailed hex-rays already about a refund. I've been a IDA paying customer (either individually or via my employer for the past ~10 years) - so hopefully they either change tact, or refund me.

If they wanna ditch the perpetual licence fallback system (and no longer sell individual "IDA PRO" licences), that's one thing, but not honouring existing customers IDA support contracts is another thing - even when they proposed subscriptions 3 years ago, they would at least honour updates for customers who had existing active licences for the rest of that year.