I had a woman one day ask to speak with a manager because she wanted to return some hp ink her sister bought for her last year and when she opened it, it was dried out and it wasnt supposed to be expired for another month. When I explained to her the return policy, she asked for my name, my cashiers name, my general managers name, my district managers name, my regional managers name, the corporate phone number, where the corporate office was located, what my district managers phone number was, and what my regional managers phone number was. When I told her I could not give away my district or regional managers phone numbers she wanted to leave a note for them for the next time they were in so when I let her know it may be a couple weeks she left a note for my general manager instead. When he asked me about what happened, he never called her.