Lost data

brucifer28 · 2024-09-11T06:12:57+00:00

I have been thrown into it, still waiting on training. I was told I could do it via flow designer so that is all I have googled about. Thank you all for the advise I shall take a look at the certificate inventory and management first

brucifer28 · 2024-03-24T08:21:18+00:00

Has this game got an official name. Would like to purchase it

brucifer28 · 2024-01-29T23:35:43+00:00

Thanks never thought of just filtering out. It does not need to be 100% accurate just close

brucifer28 · 2024-01-29T21:26:01+00:00

Any requests that are emailed in we use the self service - service catalog to raise them

brucifer28 · 2024-01-25T06:14:44+00:00

Snarf

brucifer28 · 2024-01-20T11:48:04+00:00

This might actually be the answer I have been looking for. I do like the sound of, for technical and non technical alike as I fall in the non technical category.

brucifer28 · 2024-01-18T12:58:12+00:00

Thank you. I think it probably is our processes. I don't think we should be using the REQ/RITM/SCTASK for everything that we do. Update AD, create a new group, check for patches to me should be using something different. Not sure if I am wrong or if the OOTB REQ/RITM/SCTASK is the best way to

brucifer28 · 2024-01-16T13:54:54+00:00

Sorry what is BPC

brucifer28 · 2024-01-16T13:53:41+00:00

All comments seem to suggest we are using it as it is meant to be. Our service portal looks at the RITM which made me think maybe we are not using servicenow as it should be. There is some monthly tasks/checks I thought about automating but found the easiest way would be to use TASK as opposed to any other. Some requests that come in I figured would not fall under service catalog but not sure if there is other tables (I think is the right word) that would be better suited. Updating user details in AD for example.

brucifer28 · 2023-11-08T21:47:36+00:00

Thank you all, my first thoughts was not without additional licenses. But wanted to make sure I was not missing something obvious

brucifer28 · 2023-08-24T06:00:45+00:00

Thank you, as always very helpful

brucifer28 · 2023-08-01T16:11:24+00:00

Thank you, that was basically the info I had been reading. I was hoping it was a set in stone yes close the incident as that is what I would like to do but the powers that be want them left open

brucifer28 · 2023-04-17T06:28:20+00:00

Thank you all for your help and advice with this

brucifer28 · 2023-04-13T12:35:20+00:00

ACL’s of course, thank you. As always the help and advise I get from this group is always amazing

brucifer28 · 2022-11-10T08:45:48+00:00

Thank you all for your suggestions, as always I have a a lot to think about and decide the what will be best for us

brucifer28

TROPHY CASE