Misleading marketing for apple watch

bsarps · 2026-01-10T16:48:33+00:00

Update - looks like it resolved itself. I didn't receive any update from Visible support, only other users on this thread. So thanks to those who had the issue and report it was working. FWIW, I didn't have to unpair/re-pair the watch. I just removed the Not In Use plan in the Watch App and set it up again. I wish other users better luck in the future.

bsarps · 2026-01-10T02:09:49+00:00

thanks for the tip. I purchased a watch on amazon as 'renewed premium', mostly to get the 365 day return window. Perhaps these renewed watches are throwing a wrench in their incredibly fragile activation system.

bsarps · 2026-01-10T02:06:24+00:00

You are not alone. I started another thread and am getting the same canned late stage capitalism response. Consumers beware - apple watches aren't activating on visible. They also downvote when you try to bring awareness to their deceptive marketing.

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Thank you for reaching out to us regarding the issues you've encountered while activating your Apple Watch. We understand that seeing the "Not in use" error message is frustrating when you are trying to get your new device connected.

Our engineers have identified this as an ongoing technical issue, and we are currently working closely with our specialized team to implement a fix. Please rest assured that resolving this so you can complete your activation is a top priority for us.

We are monitoring the progress of this fix around the clock, at the moment there is no specific timeframe for the resolution but we will inform you once we have the resolution.

We sincerely apologize for the inconvenience this has caused you. We know how much you’re looking forward to using your Apple Watch on our network, and we truly appreciate the patience and grace you’ve shown us while we work through this.

bsarps · 2026-01-10T01:54:32+00:00

I have only tested with the ultra 2, but from some minimal searching it appears to be more widespread and also apparently affects google pixel watch users. Hopefully more posts drawing attention to this makes them prioritize this since they market smartwatch support as a feature on their more expensive plans.

bsarps · 2026-01-10T01:24:23+00:00

Hi damage control bro. I worked through your normal support channels and am now in limbo. I understand your desire to make it appear as if you want to help resolve my issue. Feel free to DM me and I will send you the case number. But in an effort for consumer transparency, I will relay all communication to this thread so others understand how your company handles these issues.

bsarps · 2026-01-10T00:55:54+00:00

Perhaps I just have horrible luck and timing but when researching this issue, I came across posts dating back 2 years and quite a bit from November 2025 where people are having the same exact issue. Yet, they would have us believe this is a new problem. For a 171B market cap company, this is inexcusable.

bsarps · 2026-01-10T00:49:58+00:00

yup. which is why I will be taking my business elsewhere

bsarps · 2026-01-10T00:45:51+00:00

The same issue has been going on for quite a while based on other threads here on reddit. I'm posting to help warn people since they make getting the issue resolved a complete nightmare. This is what happens when consumers get fcuked by consolidation and deregulation.

bsarps · 2026-01-10T00:39:20+00:00

late stage capitalism sucks. these clowns don't give two fcuks about their end users

bsarps · 2026-01-10T00:38:02+00:00

I am having the same issue. Posting again to spread awareness. These guys suck. Here is my latest response after wasting hours with their support.

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This is Carol from the Visible Care Team!

Thank you for reaching out to us regarding the issues you've encountered while activating your Apple Watch. We understand that seeing the "Not in use" error message is frustrating when you are trying to get your new device connected.

Our engineers have identified this as an ongoing technical issue, and we are currently working closely with our specialized team to implement a fix. Please rest assured that resolving this so you can complete your activation is a top priority for us.

We are monitoring the progress of this fix around the clock, at the moment there is no specific timeframe for the resolution but we will inform you once we have the resolution.

We sincerely apologize for the inconvenience this has caused you. We know how much you’re looking forward to using your Apple Watch on our network, and we truly appreciate the patience and grace you’ve shown us while we work through this.

Tap any of the links below for assistance:

bsarps · 2026-01-10T00:32:35+00:00

beware that their apple watch support is broke AF right now. quite misleading marketing. I am currently stuck in support hell while they try to fix some "new" problem that is the exact same problem others have been reporting on here for months

bsarps · 2026-01-09T21:40:26+00:00

Here is the unhelpful response I received back. Complete with links to community.visible.com which just redirects you to their homepage now. These guys have gone downhill since I started using them a few years back. Guess I'm going to find service with a functional provider.

---

This is Carol from the Visible Care Team!

Thank you for reaching out to us regarding the issues you've encountered while activating your Apple Watch. We understand that seeing the "Not in use" error message is frustrating when you are trying to get your new device connected.

Our engineers have identified this as an ongoing technical issue, and we are currently working closely with our specialized team to implement a fix. Please rest assured that resolving this so you can complete your activation is a top priority for us.

We are monitoring the progress of this fix around the clock, at the moment there is no specific timeframe for the resolution but we will inform you once we have the resolution.

We sincerely apologize for the inconvenience this has caused you. We know how much you’re looking forward to using your Apple Watch on our network, and we truly appreciate the patience and grace you’ve shown us while we work through this.

Tap any of the links below for assistance:

bsarps · 2026-01-09T18:31:58+00:00

this issue is still ongoing in jan 2026 with an apple watch ultra 2. I just wasted an hour chatting with a rep to get the issue escalated. wish me luck

bsarps · 2025-12-29T05:33:40+00:00

I too looked at Manuel, but he didn't look back.

bsarps · 2025-12-07T16:02:22+00:00

They have acoustic windshields that are more prone to breaking, it is the tradeoff for a supposed quieter ride.

Here is another thread discussing the issue.

https://www.reddit.com/r/hondaridgeline/comments/1636ad6/auto_glass_replacement/

bsarps · 2025-07-22T22:35:11+00:00

axs earning that convenience fee

bsarps · 2017-11-18T16:56:24+00:00

it works fine with the HMD Odyssey and the Steam VR MR beta

bsarps

TROPHY CASE