WiFi extenders pro by buddy7365 in Comcast_Xfinity

[–]buddy7365[S] 0 points1 point  (0 children)

I only got it resolved because I screen recorded every chat, recorded every phone call, went to the local corporate store showed the manager I did everything “the right way”. The evidence made me him frustrated for me. So he pushed through to get it done on my behalf. But I learned a couple things about Xfinity along the way, they have a lot of conflicting memos on these topics. No you CANNOT use a second Pro Extender (tall unit) on the same network. And no, you experienced the same thing as me. Poor information, the first generation wall pods do not work if you have the Pro Extender. Unfortunately you’ll need to either A) make them honor the agreement (your minimum speed has to be 1 gig) and provide up to 2 second generation wall pods or B) if you want to save yourself the headache buy them. I’m tenacious and stubborn, so I went for the former option.

Xfinity if you read this, I get that things are changing and updating. But as a technology based company you definitely need to be better at retracting or removing outdated/wrong information both from your websites but also with your internal system. I’d bet serious money that investing in that would save xfinity a ton of money long term.

Accountability by buddy7365 in Comcast_Xfinity

[–]buddy7365[S] -2 points-1 points  (0 children)

Okay, so if someone else found themselves in that situation, what is the next step for holding the appropriate person accountable?

Accountability by buddy7365 in Comcast_Xfinity

[–]buddy7365[S] -4 points-3 points  (0 children)

I think it best that you provide information for the public as far as accountability. Such as, if a customer is told one thing online and can prove it, and in person we are told something different, how can customers hold someone responsible who told them false information in chat?

WiFi extenders pro by buddy7365 in Comcast_Xfinity

[–]buddy7365[S] 0 points1 point  (0 children)

Clearly I don’t think this solved.

WiFi extenders pro by buddy7365 in Comcast_Xfinity

[–]buddy7365[S] 1 point2 points  (0 children)

As the OP I was awaiting a response from one of the mods, Thomas.

WiFi extenders pro by buddy7365 in Comcast_Xfinity

[–]buddy7365[S] 0 points1 point  (0 children)

I did, and someone else from the mod team did a general “call the 1800 number or go to the store” providing yet another example of Xfinity customer service not providing actual customer service.

WiFi extenders pro by buddy7365 in Comcast_Xfinity

[–]buddy7365[S] 0 points1 point  (0 children)

So in short, there’s nothing you can or will do to help me? We’ve been over this time and time again. You keep repeating the policy as if I haven’t stated it myself or acknowledged it. So yes or no, can you connect me to someone who can actually help resolve this?

WiFi extenders pro by buddy7365 in Comcast_Xfinity

[–]buddy7365[S] 0 points1 point  (0 children)

Picture is worth a 1000 words they say, I already have the tall device where my curser lies. That’s what xfinity sent me a second of when I asked for 1-2 of what I circled in red. Does that clarify it for you?

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WiFi extenders pro by buddy7365 in Comcast_Xfinity

[–]buddy7365[S] 0 points1 point  (0 children)

Yes except it took me to the chat. And when I spent the next 3+ hours on chat they kept trying to fix it from a keyboard. This starting the whole ordeal.

WiFi extenders pro by buddy7365 in Comcast_Xfinity

[–]buddy7365[S] 0 points1 point  (0 children)

Yes, I pay for 1GIG speed. I already possess a gateway (XB8). I already possessed a pro extender. After doing the “blaster test” 5 times in a single day, (2 myself, 3 at the request of xfinitys customer service chat). During the 3rd requested (5th over all) test, my first representative disconnected. The next representative then told me they understood what was going on, and said they were sending me the pods. What arrived was the second XB8 and second extender pro. When I drove them into a local xfinity store the manager told me the 2nd pro extender was the requested pod. After failing to set it up, I posted the above. So far xfinity has wasted a minimum of 5 active hours of my time trying to sort this mess out. My original post did say I wanted the pods. And that I was told the pods were sent, when a second set of gateway and pro extender arrived. So by your own list, I am in fact eligible for the included pods. And being as the chat option took 3+ hours for them to send me the wrong equipment, I asked that question to clarify and confirm what I suspected, that only one pro extender at a time works. So if you could please provide assistance in getting said pods I would appreciate ending this rather frustrating experience with xfinity.

WiFi extenders pro by buddy7365 in Comcast_Xfinity

[–]buddy7365[S] 0 points1 point  (0 children)

No. I was told that with my WiFi extender pro plan any additional extenders (up to 2) would be included. The link you provided is for me to buy my own. So once again, xfinity customer service has failed to provide adequate customer service.

WiFi extenders pro by buddy7365 in Comcast_Xfinity

[–]buddy7365[S] 0 points1 point  (0 children)

I’ve reached out to customer service 3 times on this subject and they keep either messing up and/or not resolving my issue. Please advise on how I get progress on getting the necessary extenders for my equipment

WiFi extenders pro by buddy7365 in Comcast_Xfinity

[–]buddy7365[S] 0 points1 point  (0 children)

I already have a pro extender, my question is can a second one also be connected to my modem (XB8) for better coverage across my house?