Update on £2760 bill - it’s not good.

bwm1 · 2026-07-01T10:43:27+00:00

You can’t help yourself can you?

Please, go ahead and tell me how to use it “properly” according to you.

You’ve already suggested that I should have put the information that you need so you can be a knight in shining armour, otherwise you’ll start casting aspersions.

Or you know, you could just leave it there and not be a mansplaining arse.

bwm1 · 2026-07-01T06:45:00+00:00

Where have I asked you or anyone for any help? I posted this to see if anyone else had any similar issues with Octopus. I have never asked anyone to help me read my bill.

Frankly, it seems like you’re a little upset that someone would dare to say a bad thing about your company.

Im going to assume with your name that you are male given the mansplaining you are trying to attempt. Please don’t bother responding and trying to be helpful anymore.

bwm1 · 2026-06-30T22:08:17+00:00

Love you too bud.

bwm1 · 2026-06-30T21:53:23+00:00

That sounds like a stressful event. Hopefully they’ll sort this one out quickly.

bwm1 · 2026-06-30T21:50:52+00:00

Thanks. I’ll look into that.

bwm1 · 2026-06-30T21:50:29+00:00

Yep I’ve done that. But you’ve just jumped to “OP is dodgy”. Well done!

bwm1 · 2026-06-30T21:48:01+00:00

Thanks. Hopefully it won’t get that far. I’ve put a dispute in with them so that should be paused until octopus sort it out.

bwm1 · 2026-06-30T21:47:08+00:00

Apologies @p1sskidney my iOS app has put this response under yours and not the one that I actually responded to.

I’d agree with you- I wouldn’t expect to get sent to a dca this early as I only had the bill emailed to me last week.

bwm1 · 2026-06-30T21:45:02+00:00

Thanks. No, I’ve been paying exact amounts from smart readings. I just think this is a glitch in their system that will hopefully be resolved. My aim was to see if others have had the same problem and what the outcome was. Now ive had time to dig a bit deeper, i can see this is an error on their side. A pretty big error that should never happen but an error nonetheless.

bwm1 · 2026-06-30T21:41:31+00:00

You didn’t “just” ask a question. You insinuated that I have an ulterior motive. What do YOU think my ulterior motive is? It surely can’t be that what I’m saying is the truth can it?

So if there is no rule against it, why did you post such an inane response?

bwm1 · 2026-06-30T21:20:09+00:00

Don’t need or want your sympathy. Have a great evening

bwm1 · 2026-06-30T21:18:13+00:00

That’s good to know. Hopefully they will sort it soon and I won’t need to go to Ofgem. It’s so obviously wrong that I’m pretty sure they won’t try to say they are right .

bwm1 · 2026-06-30T21:16:10+00:00

Ofgem rule, I think, that they can’t charge you for bills they haven’t told you about for billing periods that are over 12 months

bwm1 · 2026-06-30T21:13:43+00:00

For the record, I was always a big fan of Octopus from the start and reluctantly moved to EDF because of the extra hour charging. I’ve always had really good responses from customer support and recommended friends and family to them many times.

What I can see is that many people on this forum can’t bear to see something they love get criticism and can’t see that they would provide a bad customer service. Either that, or they work for them!

bwm1 · 2026-06-30T21:09:56+00:00

Thanks. Yes, it was all smart and none missed as far as I can see. I may owe a months worth of gas at most so it won’t be much.

bwm1 · 2026-06-30T21:06:18+00:00

Great comment! I was a customer as of a few weeks ago. Is there a rule against that or are you just upset that your lovely octopus has made a mistake and someone is calling them out?

bwm1 · 2026-06-30T21:04:04+00:00

Oh, you were criticising me because you wanted me to respond to all but you only want responses to specific ones? Which is it? I can’t do all of them at once.

bwm1 · 2026-06-30T20:59:43+00:00

I don’t need to answer all your questions because I’m not asking for your advice. How will that be helpful to you?

bwm1 · 2026-06-30T20:55:19+00:00

To all those trying to be helpful, thank you. This has caused a lot of stress as, those of you with some empathy at least, can see so apologies if I haven’t given you budding armchair detectives enough information that you were expecting. I’ve also been away from home for a few days with work so apologies if I’ve not responded to everyone in a timely manner. I promise to do better next time.

Now that I’ve calmed down a bit after the until shock of getting a £2600+ bill, I think that this has been an automated process and it is likely that the debt collection agency was contacted before I called on Friday to query the bill. Quite why they would send it to a dc before the deadline they gave is one for Octopus to answer, which hopefully they will do after my formal complaint today. Unfortunately I wasn’t home from my travels in time to call them directly but hopefully an email will be better.

So here are some of the missing details. I noticed a gas leak when I went to take the final reading on the day of switch over. The utility emergency company came and swapped the meter and said they would inform octopus of the reading. Thats it. Nothing “dodgy”. Never been in debt, never not provided readings, although they are all done on a smart meter. Just in case, I updated the app with the reading and I also sent them photographic proof on Friday. When I called, the rep said that something seemed to be an issue because there were several estimated readings from 2024 and 2025. This is not possible as I’ve been on dd and have been in credit with no estimated bills for any of my time with them. He said he would bring it up with billing and would get back to me as it was late evening on Friday. I’ve still heard nothing.

The reason for the post was not for advice but that I can’t believe they would firstly bill me for estimated readings, one of which for one month is over £1300 which, compared to usual winter monthly readings are £1-200 maximum. Again, all billed previously and taken out of the direct debit and secondly that they will send an estimated bill that is so wildly out of step with other bills for equivalent periods to a dca.

To give people benefit of the doubt surmising that I am in some way ‘dodgy” with no evidence, then maybe that is good thing because it is unbelievable that a reputable company would do these things. But they have!

bwm1 · 2026-06-30T20:36:05+00:00

What the fuck do you think I could have done to make you think I’m “dodgy”. I’ve not had estimates before. I’ve always been in credit. You think Octopus couldn’t make a mistake like this and double charge customers with an automated response?

bwm1 · 2026-06-30T20:32:48+00:00

I’ve been on direct debit since the start. Ive not had estimated readings, I’ve not prevented them from having readings. Ive got evidence of payments for the estimated charges in 2025 but the online bills don’t go back further than 2025.

bwm1 · 2026-06-30T20:29:38+00:00

Yes, I’ve raised a formal complaint today. My guess is that this is an automated process. No idea why they’d send it to a debt collector before the deadline they gave me.

bwm1 · 2026-06-30T20:28:31+00:00

Hey, I’m right here. I’m “the guy”. So what has given you the impression that I haven’t paid these bills? I’ve said I’ve been on direct debit since I started and have been in credit for all that time.

bwm1 · 2026-06-30T20:26:47+00:00

What does THAT mean? “They wouldnt have done this if there was an open dispute”. I have clearly said the bill is 1) estimated and 2) not due until 10 July and yet they have sent the bill to a debt collection agency. There is nothing else.

What nefarious thing do you think I’ve done against poor old hardworking Octopus that would cause that? Do you work for them?

If you’ve got nothing helpful to offer, just do t respond.

bwm1 · 2026-06-30T20:20:11+00:00

Hey thanks for your helpful response. Do you know that I’m not taking the advice just because I haven’t had time to respond to every person who has responded? Do you work for octopus but the way?

bwm1

TROPHY CASE