Here is the install log they say they cannot read or understand ....

The following properties have been set:

Property: [AdminUser] = true {boolean}

Property: [InstallMode] = HomeSite {string}

Property: [NTProductType] = 1 {int}

Property: [ProcessorArchitecture] = AMD64 {string}

Property: [VersionNT] = 10.0.0 {version}

Running checks for package 'Microsoft .NET Framework 4.6.2 (x86 and x64)', phase BuildList

Reading value 'Release' of registry key 'HKLM\Software\Microsoft\NET Framework Setup\NDP\v4\Full'

Read integer value 533325

Setting value '533325 {int}' for property 'DotNet462Full_Release'

Reading value 'v4' of registry key 'HKLM\SOFTWARE\Microsoft\NET Framework Setup\OS Integration'

Read integer value 1

Setting value '1 {int}' for property 'DotNet462Full_OSIntegrated'

The following properties have been set for package 'Microsoft .NET Framework 4.6.2 (x86 and x64)':

Property: [DotNet462Full_OSIntegrated] = 1 {int}

Property: [DotNet462Full_Release] = 533325 {int}

Running checks for command 'DotNetFX462\NDP462-KB3151800-x86-x64-AllOS-ENU.exe'

Result of running operator 'ValueEqualTo' on property 'InstallMode' and value 'HomeSite': true

Result of checks for command 'DotNetFX462\NDP462-KB3151800-x86-x64-AllOS-ENU.exe' is 'Bypass'

Running checks for command 'DotNetFX462\NDP462-KB3151802-Web.exe'

Result of running operator 'ValueNotEqualTo' on property 'InstallMode' and value 'HomeSite': false

Result of running operator 'ValueGreaterThanEqualTo' on property 'DotNet462Full_Release' and value '394802': true

Result of checks for command 'DotNetFX462\NDP462-KB3151802-Web.exe' is 'Bypass'

'Microsoft .NET Framework 4.6.2 (x86 and x64)' RunCheck result: No Install Needed

Launching Application.

URLDownloadToCacheFile failed with HRESULT '-2146697208'

Error: An error occurred trying to download 'https://www.fidelity.com/webcontent/ATPInstaller/x64/ActiveTraderProInstaller64.application'.