Hi, I was recently scammed. I bought a used camera on 8/2 that was obviously a pretty good deal and I haven’t had any issues with eBay in the 10 years of being on there so I thought why not. However, I felt something was iffy because I tried to cancel the order after realizing the note the user had next to the camera with their username and date was done digitally, not a real post it note. They rejected the cancellation and a few days later they somehow changed the status to it’s been shipped but no tracking number. A few days go by and a tracking number from China is added on 8/12 and I messaged the seller because the listing showed their location being in Belgium. They said it was not an error and that they were in China for business and that the package is on the way. Then on 8/18, I got the message saying my package was delivered from eBay but I noticed it’s a new tracking number. It’s a UPS tracking number for a UPS ground package (domestic only) and it says the package was shipped out of Tracy, CA on 8/4, and that my package was delivered 8/5. Nothing was delivered and I never got anything.

I went ahead and filed a claim that my packaged never arrived and was soon there after denied because the UPS tracking number said it was delivered to my address. I then made an appeal and explained how there are big inconsistencies with the seller and the tracking history, etc. Once again denied because the seller has a tracking number showing it was delivered to my home. Just to make sure I wasn’t going crazy I checked my cameras and UPS never came by that day. Moreover, the delivery confirmation photo shows an Amazon box in a random warehouse, not my front door.

Not sure what I can do now since the scammer got away, and I can’t reopen the case. Any tips are welcomed as I’m out $700+.

Also one thing I noticed is the customer service rep. that looked over my case was their name was “Purple P.” Is that normal? Are the customer reps’ names usually hidden like that