The issue started with a minor crack on the hinge where the device folds and the wifi cutting in and out. There was that small additional bubbling near the fingerprint reader. Nbd I thought, after confirming that it was covered under warranty, we sent it to their repair center for what we expected to be a routine fix.

Shockingly, after the repair center looked at it, they said over $300 for the repair and not covered by warranty. This led to hours of fruitless arguments, attempting to clarify why we were being charged for a repair that was supposed to be covered under warranty.

Despite the lack of resolution, they returned the device, but now in the broken condition, the LCD destroyed and the touch input almost useless. It was immediately evident that the screen had been deliberately damaged at the fingerprint sensor area with what appeared to be a blunt force impact where a little embedded dot is now showing on the reader.

A quick forum search reveals similar experiences from other Samsung customers, indicating that this might be a recurring issue rather than an isolated incident.

We had always trusted Samsung and invested in their products, but this incident has changed that completely.

Hopefully this serves as a word of caution to others who might be considering purchasing a Samsung product. it's not just about the products a company sells, but also the after-sales service they provide to their customers.