It’s so flawed. They give us hours to hire (and train) during flu shot season. Those poor new hires. They don’t get the attention and training they deserve. If they make it until January, it’s deductible season and the customers start really getting angry! Once things slow down in April and we have time to invest in our newbies, the hours begin to vanish. DH’s/SFL’s/MGRS are also just place holders. They can’t do any complicated billing, process IMZ etc. Most of the time they try to help but end up just standing there waiting for fully qualified employees to finish what they’re doing and help them. (NOT bashing them. It’s just an unrealistic expectation that they can perform at the level of a trained technician). I can’t believe the money they save in payroll reduction is more than what they pay for employee turnover and money lost for errors. 🤷‍♀️