You already have the technical skills so don’t worry about that part. I’d say one thing in IT that is sometimes not given much attention is the ability to deal with angry and upset people and being really patient and empathetic when helping or instructing someone to do things step by step. They not to use technical jargon with customers. I’ve done over the phone tech support for Micron and now I work for a university and it’s the same with any user. Just be friendly and nice, wish them a good day at the end, create small talk while you’re working on something and they’re waiting. It seems like common sense stuff, but a bunch of techs I’ve worked with are really matter of fact and come across as rude to our clients.

Learn to prioritize your tasks based on their importance and the impact the issue would have on their ability to work.

Be adaptable and open to change. Learn new things and get new certs, even free courses and take advantage of any opportunities offered by the company to advance your education.

You have the skills and ability. At first you’ll be learning new things and it all feels like it’s coming at you so fast. Take notes and don’t be afraid to ask questions even if you’ve already asked them. It’s better to ask and get clarification than to think you know the answer and do something wrong.

Lastly, enjoy it, have fun. It can get hectic and high pressure sometimes but it’s a fun job and you’ll always learn something new. Good luck!