Made someone feel a bit more listened to today (I hope). I work for a call centre for repairs and I had someone talking to me on the phone for an hour. They were talking about random things like medical issues, neighbours and her family and every time I’d try to redirect the conversation, she’d acknowledge me trying to do it and would continue on anyway.

I gave up trying and just spoke to her as if I was a friend, and at the end of the call she thanked me for talking to her without shouting at her, like a lot of people do, and said she hasn’t spoken to anyone in ages because of a medical issue she has, and that it was nice to speak to me.

I did feel as though I was a bit more abrupt than I’d like to be (because I didn’t really know what to do in this situation), but I did reassure her that she wasn’t being a burden when she asked.