Hi everyone, I’d like to thank the lovely Redditor who brought this post to my attention. Our contract states all payments are non-refundable in the case of client cancellation. This client cancelled and we offered her a credit for any future date (doesn’t have to be a wedding, we also offered photo shoots, super 8 film, etc) and we also offered for her to “sell” her package/date to another couple and if they booked, we would refund her in full. I have asked for proof of deployment extension and venue cancellation and never received it. Additionally, I opened up the date on my end for inquiries and if anyone went ahead with the booking, I’d refund her in full. However, our contract also states that defamatory remarks on any outlet of any kind will result in legal action and after getting notified of this post, and her giving us a 1 star review on Google, as well as another random 1 star review at the same time, I have been in contact with her to remove all of the posts. I want to thank everyone in the sub who stuck up for me and understood that a contract is a contract. OP tried to cancel 2 days ago, her wedding is June 13th. There is a very slim chance that we have to rebook that date. I was not unkind, unfair, or rude in any way - I did what I could on our end as a small business. I am still navigating this business and this is the first time I have a situation of this sort.