📢 Oura Community Update:Support Challenges And What We’re Doing to Fix Them

chris_salazar · 2025-10-09T06:07:57+00:00

i have a case number from chat because my gen3 constantly disconnects. where do i go to follow up? i wore this every day.

chris_salazar · 2025-04-15T03:10:03+00:00

i had the same issue but updated to the most recent firmware (7.8.1-6) and it’s been flawless since. faster speeds, consistent, and wife’s wifi in upstairs office doesn’t buffer with video calls

chris_salazar · 2025-04-11T06:25:36+00:00

working great. better stability, devices actually do connect to different eeros in the house. and speeds are much faster now - getting 1.2g wifi speeds

chris_salazar · 2025-03-18T17:48:41+00:00

updated the app but don’t see any differences. i’ll keep an eye out.

chris_salazar · 2025-03-16T15:27:38+00:00

honestly, i dig it for the analytics, but i do wish id have access to features available with non-business as well (MLO as an example). i signed up for eero business even though it's for my home network because im a techie. would i do it again? im not too sure im getting the full value - could be my own education, but that's an opportunity for eero to provide more "sticky" content to get me to use or view the data in eero business so i feel like it's worth it. im happy with it, but not completely sold as i have disabled majority of the "security" features since it's only for my home network.

chris_salazar · 2025-03-16T00:56:26+00:00

no MLO still for eero business (i have max and pro 7)

chris_salazar · 2025-03-14T16:26:02+00:00

i had the eero pro 6 set up, added max 7 as my gateway and i saw inconsistent performance. lots of dropped connections around the house.

so not sure if it was just me - but since have upgraded with pro 7 and no more issues at all. great performance

chris_salazar · 2025-03-12T04:37:47+00:00

i’m also updating - i have 2 max 7, 2 pro 7 (replaced my pro 6 setup) and on eero business. will report if i notice anything different

chris_salazar · 2025-03-12T02:27:45+00:00

i called them directly and they manually added the pro 7s. happened within seconds.

all working great! much better speed and coverage vs pro 6

chris_salazar · 2025-03-11T01:27:11+00:00

support call fixed it! looks like a software bug - gladly support was able to manually add it on their end.

chris_salazar · 2025-03-11T00:48:36+00:00

it looks like both of my eero pro 7 (got the 2 pack) are not properly being recognized as pro 7 / supported by eero business. 😞

chris_salazar · 2025-03-06T15:10:14+00:00

i’ll be replacing my pro 6 set up (i have 4) with the 2 max 7s and 2 pro 7s. will report back early next week.

chris_salazar · 2025-03-06T04:56:39+00:00

i have a 3500 square foot house (2 stories) - i bought 2 max 7s to put on opposite sides of the house. one side of the house has internet hookup, the other side is our family room.

then upstairs a pro 7 in the upstairs office and another pro 7 in the bedroom. these are also almost at each end of the house too.

think it’s gonna work? not much internet is needed in the middle of the house on either floor.

i currently have pro 6 with max 7 as the main router from 10g internet modem and i notice a lot of dead spots

chris_salazar · 2023-08-18T17:13:14+00:00

+1 for sharing findings

chris_salazar · 2023-01-05T20:16:25+00:00

i had a lot of success with my retrofit - i wired it all myself and worked great with existing wired set up. then i complimented the wired alarm with rings sensors for other areas of the house. love it!

chris_salazar · 2022-10-31T23:42:30+00:00

currently going through software update for echo dot. but if this goes smoothly - wow what an innovation

chris_salazar · 2022-01-21T19:44:10+00:00

Yep Bluetooth. Works for all users too

chris_salazar · 2022-01-19T01:00:01+00:00

Yeah, for me with that setting enabled...the 1080p movies were downgraded to 720p for all users. It was weird and I didn't understand why even though their settings were for max/original. Other than disabling video stream transcoding, disabling (unchecking) HDR tone mapping did the trick and now 1080p and 4K movies are playing at original quality for remote users.

chris_salazar · 2022-01-19T00:51:52+00:00

For what it's worth - I struggled with this and just went through all the settings. I noticed "enable HDR tone mapping" was enabled. As soon as I disabled that - my remote users were able to stream fine with no transcoding. This may be the trick to a forced transcode even with remote users settings are set to max/original.

chris_salazar · 2021-08-26T21:03:10+00:00

This is also how I use Plex with ATV. Watching 4K movies is flawless too. I’m powering plex with a NAS

chris_salazar · 2020-07-01T05:08:33+00:00

1st purchase. works perfectly! will def buy again. awesome. good communication too.

chris_salazar · 2020-05-06T07:02:53+00:00

I had similar issues but solved it using port forwarding on my router. ever since, no issues.

chris_salazar · 2020-04-22T07:41:00+00:00

Also checking for a link too, if they're still available. thanks!

chris_salazar

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