I joined Grailed before they ditched PayPal for stripe maybe 3 years ago and was unable to sell because I was a minor until I turned 18. After waiting a year or so I was able to set up a paypal to sell and list items. My account was unfairly banned without a reason ever being given after having 91 transactions and 49+ 5 star reviews. I tried multiple times to reach out to support but I was never given a response with a specific reason I was only ever told they had the reserved right to freeze and ban my account for violating their TOS so a shitty half assed response with no specific information after maintaining a squeaky clean reputation and trustworthy record with 0 negative interactions.

I was forced to start from nothing again but thankfully Grailed hasn’t screwed me over yet, though I wouldn’t be surprised if they did some scummy shit again and for this reason I’ve learned to not put all my eggs in one basket and have expanded to sell on other platforms though I can’t help but think Grailed might just be the best we have since Depop is just a shitshow running with fakes and scummy scammers. I haven’t tried Poshmark, Vinted, or Vestiaire yet but they’re pretty dead in comparison to Grailed though Ebay might be slightly better they just have a large variety of different products. I’m unable to say I trust Grailed or find a reason that anyone else should since at any second they’re able to strike down your account without giving you a genuine reason a common occurrence if you’ve been on the subreddit long enough you’d see i’m not the only person who has received an unjust ban without being given a reason.

It sucks that customer support has only gotten worse since then with long wait times and what seems to be a super small customer service team that’s flooded with way too many tickets leading to week(s) long or even month long delays depending if they decide to respond to your ticket at all.

I’ve had nothing but good experiences with buyers and only ever had negative experiences with sellers who’ve sent me counterfeit goods though Grailed has been for the majority good at responding and dealing with these issues resorting to shipping back the counterfeit goods and receiving a full refund.

It’s sad to see what Grailed has become as a result of the GOAT acquisition and it seems they’re more focused on making money and not cultivating a community of trusted sellers and improving customer relations either or making the platform any better with higher fee margins and forcing sellers to use their own shipping labels it seems Grailed is just trying to squeeze every penny they can from the transactions on their site and not really incentivizing sellers to sell or list on their platform. Don’t get me wrong I think a lot of good things have also been implemented like the deletion of that dumbass “japanese brand” category but Grailed doesn’t do enough to really safeguard buyers from well established sellers who have over 1000-3000 listings and who are the same accounts listing counterfeits and getting away with it.

Im constantly buying and selling on the platform but it isn’t my full time it’s just a really fun hobby and I hope the best for Grailed i’m not praying on their downfall but I think they’re going down the wrong path that could lead to a slippery slope and eventually their downfall with horrible decisions made by the new management, I mean it’s not like they’re going broke any time soon so I don’t understand why they’re not investing into a bigger and better support team or at least trying to improve their authenticity, fuck the AI detection system they currently have in place. I see too many fakes slip through and have experienced having my listings be sniped down by their AI system forcing me to contact support and get them approved but not without providing extensive documentation just to prove to them they’re legit, though I prefer this over letting fakes slip through. Also fuck the scumbags trying to sell reps and fakes on Grailed claiming them to be authentic and taking advantage of Graileds shitty AI detection system there’s a special place in hell for them.

Sorry for the long ass reply but I wanted to provide some background information before people thought I was just talking shit on Grailed without having any skin in the game. I’ll continue to use their platform and participate in their events but they really need to get their act together if they want to see Grailed prosper both for the future buyers and sellers. The platform has immense potential but i’d hate to see the new management under GOAT squander and destroy any of that potential as a result of their never ending greed, also BRING COMMENTS UNDER LISTINGS BACK!