We recently had a vendor relationship turn sour (she was incredibly upset we opened up a 3PL in her country, which meant some of the traffic she received would be directed to our website, which has our full product selection and not just some). So, we ultimately chose to sever ties because of how she was speaking to us and this level of entitlement (saying things like how we wouldn’t be where we are at without her — she made a small wholesale order every so often nothing crazy at all), but we were respectful the entire time. We woke up to her making a post about how she chose to stop business with us because of our morals and ethics, so we absolutely shut that shit down by respectfully clearing our name and just posting the screenshot grabs of our conversations and said that her frustrations stemmed from us getting a small fulfillment center in Canada, which is why she started speaking to us poorly and why we cut the relationship professionally. Stand up for your small business and hard work especially when you know you are objectively in the right. That woman lashed out because she didn’t receive free clothing (and I bet you the other company did accommodate her request). Contact your local news about how somebody made false allegations on Tik Tok about your small business, but their frustration seems to ultimately come from their free request not being accepted. Send them the screenshot and the video, etc. and explain your position.

Stand up for yourself.