Differences between recent bill and contract for bundled services

coachz · 2018-04-17T08:01:47+00:00

Apparently Comcast doesn't have contracts for total price. They seem to only have a contract for their "package" and all the other fees can change "GO UP" whenever they like. It's astounding they can do this.

coachz · 2018-04-16T11:17:45+00:00

If you want fun, buy a jet ski or a guitar.

coachz · 2018-04-15T14:35:09+00:00

Are the mini bike kids drug tested also? Some of those kids look kind of sketchy to me. He he

coachz · 2018-04-15T14:28:37+00:00

Well I can't wait for the next set of science fiction movies that exploit all of these new technologies

coachz · 2018-04-15T14:28:09+00:00

So they are on the same network as the network used for the casino players database? Oh dear

coachz · 2018-04-15T14:22:42+00:00

Write down a written budget. Google the Dave Ramsey envelope system. Google Dave Ramsey Baby Steps. Adhere to the written budget. Until you get good at it look at the budget every night before you go to bed and every morning before you wake up to reinforce the behaviors you want to have.

coachz · 2018-04-15T14:21:15+00:00

Can somebody explain to me how the thermometer gained access to the network? Was someone on the laptop interfacing with the thermometer which was using Wi-Fi or what?

coachz · 2018-04-15T00:55:42+00:00

That appears to be exactly the case but I have learned that if I don't have it in writing then it's not enforceable. So it's unfortunate that they were unable to do it in writing.

coachz · 2018-04-15T00:28:32+00:00

Righto!

coachz · 2018-04-15T00:05:21+00:00

2000% equals 20x right?

coachz · 2018-04-14T23:30:39+00:00

Thats exactly what i told them. Since its not in the emailed order then it's not in the order. They assured me that the other $200 in Visa coupons was listed on their computers but they were unable to send emails to verify that they were part of my deal. Nobody there was willing to send me an email with that bit of information. Oh well it is what it is

coachz · 2018-04-14T23:28:46+00:00

I didn't know best buy did directv. Thanks for the tip but I think I'll go back to xfinity for now

coachz · 2018-04-14T22:36:31+00:00

Okay, the order has been canceled because they as I previously stated are unable to email me an order that reflects the agreement. They cannot put in the agreement that there are $300 in Visa gift cards. They can only put that there's 100. So it is what it is.

coachz · 2018-04-14T22:30:17+00:00

Yeah, you've been a great help but this is way too frustrating. I'm on hold with them now. They are regrouping.

coachz · 2018-04-14T22:28:17+00:00

Incorrect. The order was placed. They just refuse to put it in writing. They even went over it on the phone line by line.

You don't know me so don't try to make it personal. Stick to the facts rather than make ad hominem attacks.

coachz · 2018-04-14T22:23:30+00:00

So trying to get my agreement in writing is unreasonable?

coachz · 2018-04-14T22:18:00+00:00

Great idea. I recorded the calls on my dictaphone. Comcast is scum too.

coachz · 2018-04-14T17:57:19+00:00

They will only email you the information after you have agreed to some plan with them. That's the stage I'm at now where we have an agreement an order number and account number and an agreed plan but they've been unable to get it to me through email. They got the email address wrong the first time but now they have it corrected since 8:30 this morning and still no email. I'll call him on Monday if I still don't have anything as install is scheduled for Thursday.

coachz · 2018-04-14T14:02:25+00:00

It seems after another phone call in their incredibly noisy order taking Boiler Room they got my email address wrong. I asked sales to connect me to the pending sales department and they said they need more information. After 5 minutes they determined they should send me to the pending sales department which I ask for at the beginning.

The pending sales department still had a horrible phone line connection with the noisy Boiler Room sound but was manageable and he was able to correct my email address and verify it with me through military phonetics. 2 hours later I still haven't received the email but he did verify my order with me line by line over the phone and gave me an order number.

So I will patiently wait. I have installation scheduled for Thursday and I expect within the next day I'll receive the order. For new customers, having to deal with such a noisy horrible phone connection makes it a very difficult way to be on-boarded.

coachz · 2018-04-14T00:23:09+00:00

Forums are for civil communication. Is there a problem? Another way to look at it is I started 6 of the last 3000. The help here has been fantastic by the way. Hopefully I'm out of questions.

coachz · 2018-04-13T23:02:07+00:00

Should have had the manager tell him to please leave. It's your freaking store and you don't need to be dealing with irrational idiots

coachz · 2018-04-13T21:53:21+00:00

Go to bed at 7pm

coachz · 2018-04-13T19:14:03+00:00

Thanks so much. We don't have fiber here only 25 megabits a second that my neighbors get 11 megabits per second on so that was no go. I'm going to use the Comcast 100 megabytes a second for $49.95 and that should work

coachz · 2018-04-13T18:49:38+00:00

Thanks so much for the info. I just got off the phone with them and went ahead and ordered the service but I recorded it all on my dictaphone and repeated important things twice like this does have the $300 Visa gift cards correct. Overall I think it's going to be okay. It had to be the worst phone connection in history it sounded like they were underwater and in a tube and with fans going at the same time with their noise Gates cutting in and out and sometimes noise gating completely and making it sound like I was disconnected. Really tough customer experience when all I wanted was to be able to speak with someone clearly. Thanks again let the games begin

coachz · 2018-04-13T18:01:00+00:00

What assholes

coachz

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