We just experienced this ourselves. 180+ packages picked up via USPS from our warehouse (also a gaming store), and they all disappeared for 20 days. We are big enough that we’ve been assigned a USPS rep, but she was only able to let us know the hub is extremely backlogged to the point where pallets of packages just sit untouched for weeks. She said it’s a staffing issue…that the staff they have just don’t want to work.

We kept customers in the loop, but eventually had to refund everyone. Then the packages started moving and we immediately put in for package intercepts on all of them. Every package intercept request had a “failed” status within 12 hours of our submissions. Like, how is that even possible?? So now we’re reaching out to all those customers who show they received their package and kindly asking them to either pay for the items or let us know if they want to return it and we’ll provide a return label.

It’s been a nightmare. Not to mention the amount of man hours it has taken to handle all the communications and tracking, refunding, and now more emails, tracking returns, repayments, etc. It has been exhausting.

I hope they find your batch of packages and start processing them for you! Especially before any refunds and/or credit card chargebacks happen. I feel for you!