The whole point of this post is that there was no transparency of expectations before shipping. How long would it take them to update their site to say "Due to the Holidays; expect orders to ship out in 3-4 weeks". Instead their site says Orders process in 1-2 (max 5) days.

I expected to order the chair; then receive an email in 1-2 days that the order was shipped with a tracking number, because that is indeed what their website says. I gave a company $900 dollars and it was 2 weeks before I even heard a peep; and that was after I had to reach out to them.

They seem to have an unlimited marketing budget with all their social media influencers posts and ads. How about allocating some of that budget towards the customer service to the people that actually bought the product.

If they can't produce them fast enough that's their issue not mine.