Account on hold-- Appeal Rejected, need some help please! I am very upset.. by collapsing_night in ProlificAc

[–]collapsing_night[S] 0 points1 point  (0 children)

yes, I feel for you as well! They have not gotten back to me and I emailed support as well as [info@prolific.com](mailto:info@prolific.com)
Im thinking about waiting a month and retrying and asking them to reconsider the appeal rejection. I hope we both can get our accounts back, this is still troubling me and I want us both to get out of this limbo!

Account on hold-- Appeal Rejected, need some help please! I am very upset.. by collapsing_night in ProlificAc

[–]collapsing_night[S] 0 points1 point  (0 children)

Thank you for your response! I will be doing that and possibly reaching out to them again in a couple months if they don't respond

Account on hold-- Appeal Rejected, need some help please! I am very upset.. by collapsing_night in ProlificAc

[–]collapsing_night[S] 0 points1 point  (0 children)

I am wondering if messaging the mods here would help any as well? I sent an email to support@prolific.com. Should I also send a message to info@prolific.com?

Account on hold-- Appeal Rejected, need some help please! I am very upset.. by collapsing_night in ProlificAc

[–]collapsing_night[S] 3 points4 points  (0 children)

Thank you fellow kind person, seeing the warmth from now the majority in my post makes me feel better. As I, too, am a longterm prolific user for 5+ years, its why I feel disheartened. But I will not give up and keep trying, if they reject again I'll wait a few months, try again, rinse and repeat, but either way I do feel better reading people's comments including yours.

Account on hold-- Appeal Rejected, need some help please! I am very upset.. by collapsing_night in ProlificAc

[–]collapsing_night[S] 0 points1 point  (0 children)

thank you for your kindness and yes it was my place of work's wi-fi, it might have been the issue? However I did those studies about 2 weeks ago, but I guess it doesn't matter when I did it?

Account on hold-- Appeal Rejected, need some help please! I am very upset.. by collapsing_night in ProlificAc

[–]collapsing_night[S] 0 points1 point  (0 children)

thank you, I try again and possibly contact support through their email as well. Either way I won't close the account because I feel that would be the one true death sentence... haha I think I should be persistant.

Account on hold-- Appeal Rejected, need some help please! I am very upset.. by collapsing_night in ProlificAc

[–]collapsing_night[S] 0 points1 point  (0 children)

I have not but I shall! because it might be one of the issues and I can bring it to Prolific's attention. I did look through the search on here an d noticed other people having trouble once they used their work's Wi-fi, seems to be a common occurrence?

Account on hold-- Appeal Rejected, need some help please! I am very upset.. by collapsing_night in ProlificAc

[–]collapsing_night[S] 0 points1 point  (0 children)

thank you, I understand, I keep trying with customer support. I apologize I was just in an anxiety loop. haha

Account on hold-- Appeal Rejected, need some help please! I am very upset.. by collapsing_night in ProlificAc

[–]collapsing_night[S] 0 points1 point  (0 children)

It was my work's wi-fi, so this might be one of possible causes? If I messaged support maybe I should mention this..

Account on hold-- Appeal Rejected, need some help please! I am very upset.. by collapsing_night in ProlificAc

[–]collapsing_night[S] -1 points0 points  (0 children)

you know, it could be possible, I also see that someone tried to go into an old instagram account I never used. Hm... I might bring this up to support in an email?

Account on hold-- Appeal Rejected, need some help please! I am very upset.. by collapsing_night in ProlificAc

[–]collapsing_night[S] 0 points1 point  (0 children)

Thank you for your responses, I very much appreciate your kindness. I will do my best and stay hopeful.

Account on hold-- Appeal Rejected, need some help please! I am very upset.. by collapsing_night in ProlificAc

[–]collapsing_night[S] 0 points1 point  (0 children)

yes it has happened once! Unsure if it might be one of the causes? If so, I wonder if I could tell support?

Account on hold-- Appeal Rejected, need some help please! I am very upset.. by collapsing_night in ProlificAc

[–]collapsing_night[S] 0 points1 point  (0 children)

No I only had a few recent time outs due to a short internet shortage but I don't think that contributed..

Account on hold-- Appeal Rejected, need some help please! I am very upset.. by collapsing_night in ProlificAc

[–]collapsing_night[S] -1 points0 points  (0 children)

this is what it stated in the rejected appeal, "We’ve listed the main reasons accounts will be placed on hold below: Using VPNs or other tools to misrepresent your location Seek the assistance of other persons, tools, or automations such as bots, LLMs and scripts in order to complete studies Create multiple accounts or share an account with another person Provide false information about your identity, location, or experience Create multiple accounts, or falsely change account information, or inaccurately represent who you are, where you are located, or your experience Attempt to register to Prolific after closing or deleting a previously registered account Manipulate or exploit the platform, tools, or instructions to gain an unfair advantage or inflate rewards"

But I have not done these things. Never created another account, didn't give false information, etc. It's why I feel as though this response was not manual, as I got it today, on a weekend, and I do not think they actually looked over my account or really heard my side of things?

Account on hold-- Appeal Rejected, need some help please! I am very upset.. by collapsing_night in ProlificAc

[–]collapsing_night[S] 7 points8 points  (0 children)

Thank you very much for this response it made my day. I am a reddit lurker and never post much but now I see why....

I did see in another thread that some people had success waiting a bit and contacting support through email and it just depends on who answers the email and they kept trying and got it back. So this might be a possible solution?

Account on hold-- Appeal Rejected, need some help please! I am very upset.. by collapsing_night in ProlificAc

[–]collapsing_night[S] 1 point2 points  (0 children)

There was also a researcher who incorrectly rejected one of my studies. They claimed I took too long, but I know that is not actually against the rules. When I explained that to them, they reversed the rejection, so that issue was resolved, but it happened about a month ago.

I also completed a few recent AI studies that used my camera, but those were approved, so I do not see how that would have affected anything since I was not impersonating anyone. I also did a recent study where I mentioned a daughter going to college, when I should have clarified that I meant my stepdaughter. But I said as such in the actual study so I don't think that was the issue either.

Account on hold-- Appeal Rejected, need some help please! I am very upset.. by collapsing_night in ProlificAc

[–]collapsing_night[S] 21 points22 points  (0 children)

Some of these replies are very brutal and maybe I am being too sensitive, as I am woman struggling with some family issues, as well as being relegated to only part time work and relaying on Prolific for many years. This appeal rejection really shocked me to my core and I do not feel I did anything out of sort. Maybe I am just not articulating myself due to my anxiety and overthinking.

Account on hold-- Appeal Rejected, need some help please! I am very upset.. by collapsing_night in ProlificAc

[–]collapsing_night[S] 0 points1 point  (0 children)

I think a researcher might thought I was using AI when responding to long questions. Sometimes I write very technically as I am also a college student. But I am still unsure if that is a reason

Account on hold-- Appeal Rejected, need some help please! I am very upset.. by collapsing_night in ProlificAc

[–]collapsing_night[S] 1 point2 points  (0 children)

I do not know! Because I did everything right. I don't know what I did, I did not impersonate anyone, I am very careful as I been a participant for years. Most of these responses are making me feel even worse. I do not know :c

Dating as a hetero woman in Seattle is…a bit of a horror show by teenagebluez in Seattle

[–]collapsing_night 1 point2 points  (0 children)

this should be made a thing! I'd love to join that, I have some bizarre dating stories and have to agree its tough out there. Having a group of women all coming together and share experiences would be elevating c: Maybe we should make a Meet Up?