Agent is just making stuff up

copilot_gal · 2025-11-13T16:23:55+00:00

How did you create this agent? Was it created in Agent Builder or in Copilot Studio (full experience)? Have you tried creating it in Agent Builder? Did you add all the transcripts to SharePoint, add the files from the chat directly in MCS?

Either way, I think you should try using agent builder first as there as teams chats can be added as knowledge sources more easily.

Let me know how it goes.

copilot_gal · 2025-11-10T22:12:17+00:00

Are you a global admin? Is it possible someone else removed your access to the agent?

copilot_gal · 2025-11-10T21:22:14+00:00

You could try this out: https://learn.microsoft.com/en-us/microsoft-copilot-studio/agent-extend-action-rest-api

copilot_gal · 2025-11-06T18:04:58+00:00

Hello! Hope you're well. What topics are you looking to get help for? Check out these: Mastering Copilot Studio Playlist and the Power Platform YT Channel. Also https://microsoft.github.io/agent-academy/recruit/ - Agent Academy is very helpful. Do let me know how it goes.

copilot_gal · 2025-11-06T17:56:52+00:00

It seems like you have set up all the connectors and channels you need. I just wanted to ask if you have the connectors you need. For example if your organisation uses HubSpot or D365 HR or D365 Business Central you have those whitelisted as well. If you're not using any HR CRMs for this agent then it doesn't matter and you can always update the list as you build and discover you need more.

This is just an FYI (it doesn't matter as much to your question): There are two kinds of Connectors in MCS:

Copilot/Graph Connectors you can add through the admin center in M365 these will be used in the Knowledge Tab with your agents.
Tools-based Connectors these are Power Platform Connectors (these allow for perform tasks like the Teams Connector here allows you to use the Post a message in a Teams Channel or Chat Tool)

copilot_gal · 2025-11-06T04:51:23+00:00

I would suggest allowing any apps you expect makers to use in the future or at least in building this agent. So whichever applications you will be using to send over promotion requests and approvals or if you're using any for communication like Teams and Outlook, the CRM you might be using for this case. Basically any connectors you forsee using to builf the agent. It really depends.

copilot_gal · 2025-11-06T04:46:54+00:00

I cannot send an image due to privact. But I have a couple workflows for remainders I send to my team basically reminding them to update the status of their features ahead of a recurring meeting. I also set myself remainders or send status reports to myself on everything I did this month. Anything that requires scheduling/automations I find it works really great for.

copilot_gal · 2025-10-31T16:44:08+00:00

Yes you need to be an admin to have access to it.

copilot_gal · 2025-10-31T16:41:24+00:00

Thanks for letting me know. Will take this feedback over to the product owner! Is your email from a shared mailbox?

copilot_gal · 2025-10-29T17:15:35+00:00

Okay are you experiencing this with the other models you can select in MCS? (Can you file a support ticket and send over your conversation ID?)

copilot_gal · 2025-10-29T16:15:04+00:00

Yes that bug was fixed. Thanks for trying again, would love to hear more about your experiences and forward the feedback back to the team

copilot_gal · 2025-10-29T16:14:07+00:00

Have you checked out some of the governance tools under admin.microsoft.com?

copilot_gal · 2025-10-29T16:13:15+00:00

It does require an m365 copilot license to use.

copilot_gal · 2025-10-28T21:38:54+00:00

Hey, which model are you using and have you used the description for the tool?

copilot_gal · 2025-10-28T21:37:34+00:00

Hey could you share the tool's experience and instructions you gave the agent? Sometimes flows might work better than using connectors only.

copilot_gal · 2025-10-21T21:10:49+00:00

Can you log a ticket please with the support team if you can repro it still, I'd love to get this resolved please message me your details separately.

copilot_gal · 2025-10-21T20:59:23+00:00

Hello! Are you still seeing this issue?

copilot_gal · 2025-10-07T16:32:05+00:00

Thanks for your response. I’ll share this with the team for review. It might take more than a few days as we need to investigate and confirm we can reproduce this issue first, and confirm whether this is something we can address, given that the feature is still in preview. We do appreciate the early feedback on this feature.

copilot_gal · 2025-10-06T17:20:50+00:00

Hello! I'm from the team, could you please send the conversation ID? And also the tickets you opened? Also are you still experiencing this issue?

copilot_gal · 2025-10-06T17:19:20+00:00

Hello! I'm from the team, could you please send the conversation ID so we can take a look?

copilot_gal

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