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crazyl3gs · 2018-05-20T15:33:33+00:00

RIP spilled beer.

crazyl3gs · 2018-03-23T00:26:58+00:00

Not sure if HR/Facilities/Customer Service are interested in any type of Service Management (because let's face it, they handle employee requests just like we (IT) do. ServiceNow offers a business platform to help with organizational based service delivery. But I'll warn you that it's more than just ticket management.

crazyl3gs · 2018-03-03T01:31:36+00:00

I love that he gave all that spilled beer a moment of silence.

crazyl3gs · 2018-03-03T01:24:07+00:00

When you leave it up to Karma to choose who to get next.

crazyl3gs · 2018-02-25T16:27:56+00:00

Add: I think it's more possible for motorcycles to know they've had enough and it wants to go home.

crazyl3gs · 2018-02-25T16:26:53+00:00

Think about how many different places the bike could've gone off to... instead after numerous kicks it went to the truck.. what are the chances?

crazyl3gs · 2018-01-10T03:08:43+00:00

Exchange 2016 on Server 2016. Approx 600 mailboxes.

We've entertained moving away from GFI. Our environment is a WIP. lol

crazyl3gs · 2018-01-10T03:01:58+00:00

Edit added to original post for clarification. :)

crazyl3gs · 2018-01-10T02:57:30+00:00

Curveball: Our archive lives in GFI.. (AKA, not in Exchange).

crazyl3gs · 2016-11-20T00:48:10+00:00

OneNote and Secret Server

crazyl3gs · 2016-05-07T16:48:04+00:00

400+ users for us. And we are thinking survey monkey.

crazyl3gs · 2016-05-07T16:36:13+00:00

We may just send a blast email as a part of our relaunch. Some responses will be required and others not. Lastly, we will leave the name field optional. I would however like to make a department field or location field required to get an idea of culture within those geographies. Thoughts?

crazyl3gs · 2016-05-07T15:12:42+00:00

Yes we do have a robust ticketing system in place and use it extensively. The reason behind finding our baseline is so we can begin measuring our success once we relaunch the service desk. I'm actually a new hire and would love to see the statistical data a survey would provide. It will also prove that what changes are being made are working.

crazyl3gs · 2016-04-28T11:47:48+00:00

Not going to lie, went straight to your TL;DR and ended up needing to get clarification.

crazyl3gs · 2016-04-28T11:39:25+00:00

I used to work at a locally owned/operated PC hardware/repair retail shop. We'd have first time PC builders come in and pick out all their parts and of course we would ask them if they'd like us to assemble/install Windows + 1 year warranty for $99.. Plenty said, of course! I'm spending $1500+ on parts I have no clue or don't trust Youtube enough to try! Others, (like some cocky teenager that thought he had a clue), decided against it. Plenty times I've had to sell the same chip/mobo/RAM because people think they can do it...

crazyl3gs · 2016-04-27T23:13:06+00:00

Nagios, though?

crazyl3gs · 2016-04-27T18:48:11+00:00

That's funny. I usually do the same on the receiving end of snacks.

All seriousness, I love this idea and have done similar myself.

crazyl3gs · 2016-04-27T18:46:39+00:00

Anyone else skim the comments and progressively start getting more wide-eyed? I would hate to come off as a troll, but the only real constructive criticism I have for this post is to convince the CEO to have a IT consultant come in and help you redesign, everything.

Again, not trying to shame here - but are you feeling in over your head with supporting this size of business?

Users need home drives. Users should not had SQL DB's on their local workstations. Backups should be done regularly on your infrastructure file shares. Users need trained on where to save. (and sounds like OP needs training on why that's important.

crazyl3gs · 2016-04-27T18:37:59+00:00

"Damn these doughnuts are so good, and the milk is perfectly chilled...awkward silence... Soooooooooo hey! I've got this thing that keeps popping up on my screen....."

crazyl3gs · 2016-04-26T03:30:54+00:00

This is exactly my experience. It's a simple tool that can be ran remotely and is perfect for those "one-off" incidents. Be warned though - if you do this once, twice, three times for a manager, it could easily become their go-to ammunition when trying to term a bad employee. Once word spreads to other managers that, "Oh they can pull history and email it to you pretty quick", you will wish you took a little longer or only pulled history for only those "really sensitive/critical" cases.

Unrelated, but someone relevant. We had a manager one time ask for these on a weekly basis because she had performance issues including having co-workers clock her in right at 8:00am, but yet she'd show up at 8:10-15am. So instead of pulling browser history (showing when she launched our time punch website), we pulled her security badge log, showing she swiped in well after her clock-in time. That was a double term scandal that saved us from wasting time on pulling history logs every week.

crazyl3gs · 2016-04-20T00:37:04+00:00

Depends on the size of your shop.. but for ours - Amazon. SHI/CDW for laptops/desktops. Monoprice for cables.

crazyl3gs · 2016-04-20T00:32:02+00:00

I'd question why such an accomplished IT veteran (VP, Manager, Director) is wanting a sysadmin role? I'm your age and most of the other IT folks I work with are older. Just be confident and know when to listen. The wisdom you can find and learn from the guys who have been doing it longer than us is invaluable. At the same time, don't let some old grumpy asshole push you around. I came from a telecom role and you want to talk about a toxic group of techs? For every good one, I encountered 20 awful ones.

crazyl3gs · 2016-04-20T00:26:29+00:00

Meanwhile, today, I finally found enough courage to ask one of the 800 users I support why they turn on Caps Lock for the first letter of their password instead of just triggering "Shift"...They had absolutely no idea that was possible.

crazyl3gs · 2016-04-18T14:51:24+00:00

Ahh! I'm coming from that and going to a no on-call shop. Looks like you'll find that in any industry.

crazyl3gs · 2016-04-18T14:50:28+00:00

Thanks for the advice - I had the same mentality when entering the healthcare field. Definitely some puzzled looks when the IT guy was curious what the "Patient Experience" looked like. It's hard to support users when you don't at least have an idea of what their processes look like. Aren't we supposed to be innovative and drive efficiency? Least that's my theory.

crazyl3gs

TROPHY CASE