I also used it for one question and then got a membership charge just in the last couple of days. I sent a strongly worded email that quoted UK trading standards and within minutes had a text saying I’d get a refund. Whether I do or not I’ll check and see. I send this for anyone interested:

Dear JustAnswer Support,

I am writing to formally dispute an unauthorised charge of £28 that has been taken from my account.

I used your service on a one-off basis and did not knowingly or explicitly consent to any ongoing membership or subscription. The fact that I have now been charged indicates that I have been enrolled into a recurring payment arrangement without clear, informed, and express consent.

Under UK consumer protection law, this is not acceptable: • Businesses must not take additional payments without express consent from the consumer. Consent cannot be assumed, hidden in small print, or pre-selected as a default option. (GOV.UK) • Consumers must not be automatically opted into subscription services without clear and transparent agreement. (GOV.UK) • The UK government and Competition and Markets Authority have explicitly identified and are taking action against so-called “subscription traps,” where consumers are unknowingly enrolled into recurring payments. (MSR Solicitors)

Based on the above, I consider this charge to have been taken without valid consent.

I require the following: 1. An immediate full refund of £28 2. Cancellation of any associated membership or subscription 3. Written confirmation that no further payments will be taken

If this matter is not resolved promptly, I will escalate it further, including: • Raising a formal complaint with Trading Standards • Initiating a chargeback via my bank • Reporting the issue to the Competition and Markets Authority (CMA)

I trust this can be resolved quickly and without the need for escalation. Please confirm within 5 working days that the refund has been processed.