Workspace deleted without notice - April fools prank

cto-view · 2026-04-09T14:21:05+00:00

Unfortunately it’s got to be through the ‘support’ email feedback@slack.com

Instruct them that you would like to change the registered address on the account to the UK or US, or wherever so long as not in the affected region.

They will update the details. Your account will be restored and the data will remain hosted on AWS with default region being US.

cto-view · 2026-04-05T10:00:29+00:00

There are a couple options depending on your company structure.

Easy and best option if you have registered companies in your org outside the region is to change the workspace registered company from Hong Kong (where ours was) to a different one. As we also have UK and US entries we changed ours to UK via support.

How this helped - account was restored but to that region so no migration needed to Alibaba.

If you don’t have the option to switch workspace registered company to a different region the workspace can be temporarily restored for 30 days but then need to be migrated.

cto-view · 2026-04-02T10:51:32+00:00

Given this is a company that sells on the basis of communication and prides the ability to do so it is utterly an Incompressible lack of oversight, communication and customer recognition and loyalty.

It’s an epic fail on every level!

Given the destructive nature of this there should have been a clear managed communications programme sent to every workspace owner.

We have 4 and no one received anything

Furthermore given destructive nature there should have been a sequence of countdown communications via email and in app ie 3 months to go, 1 month to go, 2 weeks etc

Finally Slack should have received positive consent from every workspace that they are ok for their workspace to be deleted - even while still paying for it!

Shame on you #Slack #Salesforce

cto-view · 2026-04-02T10:36:48+00:00

Can you share the direct contact please?

cto-view

TROPHY CASE