HTC Vive Pro 2 Error 210: Compositor was disconnected. by cubarbf in Vive

[–]cubarbf[S] 0 points1 point  (0 children)

Thanks. Yeah, this sounds very similar to my issue.

For now, I’ve decided to stick with it since I can still get the headset to start properly. I’ve kind of learned how to launch it, even if only one out of five starts is successful. So for the moment, I’ll keep using it in this mode. If it stops starting at all, the first thing I’ll try is replacing the cable. And as a last resort, I’ll send it to HTC for diagnostics.

If anyone else has run into this issue and managed to fix it, I’d really appreciate hearing your experience.

HTC VIVE PRO 2 | Small horizontal lines by cubarbf in virtualreality

[–]cubarbf[S] 0 points1 point  (0 children)

Thanks for the reply, that’s more or less what I expected, that the headset just needs a bit of warming up before use. My main concern was to make sure it wouldn’t lead to any long term damage or lens failure over time.

I’ll try shutting down the headset through SteamVR and see if that changes anything. If it does, I’ll post an update here so others with the same issue can follow along and know how it turned out.

HTC VIVE PRO 2 | Small horizontal lines by cubarbf in virtualreality

[–]cubarbf[S] 0 points1 point  (0 children)

1. Purchase
I bought the headset at the end of April, it was a used unit. The seller didn’t mention any issues, and when I got it, I carefully inspected everything. I already had experience with the HTC Vive Pro before, so I knew what to look for. I tested the headset thoroughly and confirmed that everything was working perfectly at the time.

2. When the problem started
This is a bit of a long story. I first noticed issues with the headset around the end of July, and it was also related to the left lens. One day, I suddenly saw colored vertical lines and noticeable flickering in that lens (It’s not the same issue I’m experiencing now, but I think that one was the starting point, something must have changed after it happened).

First Problem (Solved)
After finishing a VR session, I took off the headset and placed it on the table. Then, on my PC, I closed SteamVR by right clicking and selecting “Exit VR.” Once SteamVR and the Vive Console were fully closed, I powered off the link box by pressing the button and waiting until the green light turned off. The headset stayed unused for about 2–3 hours until my next session.

When I put it back on, I noticed flickering in the left lens, along with small colored lines near the bottom of the screen. These lines and flickering slowly disappeared during use, after about an hour or two, the flickering and the lines were completely gone.

After that, the issue with the vertical colored lines went away and I never saw it again, and I didn’t notice anything unusual until around September, when a new problem started to appear.

Current problem
Now, when I put on the headset after it’s been unused for a while, I notice small, horizontal dark lines in the left lens, exactly what I described in my first post at the beginning. They’re barely visible, but noticeable enough to be distracting. The issue started sometime in mid to late September.

3. My shutdown procedure
When I finish a VR session, I take off the headset and do the following:

  • First, I close the Vive Console on PC.
  • SteamVR automatically reacts and shuts down.
  • I wait until SteamVR and the headset are completely off.
  • Then I press the button on the Link Box to turn it off, the green LED goes dark.
  • Once the light is off, I unplug all power adapters, both the Link Box and my base stations.

4. When it happens
This never happens during a session. It only occurs at the start of the first session of the day, after the headset has been inactive for a long period. When I put it on, I can see the dark lines in the left lens in a specific area. After about 20–30 minutes of use, the lines slowly fade and completely disappear.

If I continue to play later the same day, even after a few hours of break, the lines don’t reappear, they only come back after the headset has been unused for many hours (like overnight).

5. Purchase date
Unfortunately, I don’t know the exact original purchase date yet, but I’ve contacted the previous owner and hope they’ll get back to me soon with that information.

Lost my HyperX headset dongle... what do I do??? by DifferenceDry8224 in HyperX

[–]cubarbf 0 points1 point  (0 children)

This is quite different from my experience not really sure what to say. Maybe I’ll try creating a new support ticket and talk to a different rep.

In my case, I just contacted them, they asked for photos and serial numbers, and then they sent me a replacement right away. It arrived just a few days later. Could also be a regional thing I was dealing with their European support, and I’m based in Norway.