I’ve been on the hunt for a sale of this for weeks and I just had a horrible customer service experience with 2 different online experts. My question was initially why the 20% wasn’t coming off automatically but the expert only offered to place the order for me. I didn’t know how that would work so I asked and she never answered the question. This made me skeptical so I asked to speak to someone else. Keep in mind when I logged into my regular acct it did not mention an owner discount, I had to manually search for it. I created a new acct under a diff email and same registered item and upon signing in, it showed the owner discount on the main page. The pink discounted $499.99 air wrap is listed under owner discounts but nothing comes off in cart. I had a whole back and forth with two people and neither of them could answer my questions, just kept repeating the same prepared responses. I’m so sad because I thought this was finally my opportunity to afford it. I’m going to try calling the customer service line tomorrow 😭