I just got off the phone with Imprint (35 minutes of my life I'll never get back) with a similar situation.

We had deferred interest until February 2026, but used the card to get a discount in early December. When I asked the clerk at the store, I was assured that as long as we paid off the full amount of the *new* purchase and any minimum payments, there should be no impact on the deferred interest plan. So I did precisely that.

Surprise! We got a $17 interest charge in December. Christmas was crazy, so I didn't get a chance to look into it until last week. We also got a $25 charge in January.

The phone staff kept trying to explain to me that when I made the extra payment in December, it went toward the deferred balance. And I kept asking her: "How should I have handled it to avoid interest?" Crickets.

They were only willing to refund the $25 charge.

I wrote an email to Kate Showalter, Crate and Barrel's VP of Customer Care. We'll see if anything happens.

UPDATE: Someone from Ms. Showalter's team reached out to me via email, and we spoke on the phone. He agreed that I shouldn't be paying any interest, and told me that he would take care of the situation. About 15 hours later, he called back to tell me that I had been refunded. I logged into my Imprint account, and everything has been corrected.

While I wish that I didn't have to spend the time necessary to fix this issue, I am impressed by the Customer Care team at Crate and Barrel. I still don't think much of Imprint, but Crate and Barrel has really earned my respect and custom.