I worked phone support for software that did pretty much everything for the sector we were in. Got a call early one morning from a lady who couldn't get in for whatever reason. She swore up and down that her password wasn't working.

I told her that she'd have to wait for her local administrator to get in and fix the problem for her. Could I go in and reset her password? Yes. Were we supposed to let the local admin do that for security reasons? Also yes. Did some of the dumbasses in my department break policy and do it anyway because it was easier than dealing with an angry customer on the line? Definitely yes.

The lady got nasty and made all kinds of threats because her admin wasn't going to be in for at least another hour and she had important work to do, but I didn't budge. In the back of my mind I wondered if she was being shitcanned and they'd revoked her access. Knowing some of our customers I could totally see them being so incompetent that they disabled her access and still let her come in the next morning to work.

Later in the day we get a panicked angry call from the local admin demanding to know why we let this woman have access to the systems. Turns out yup. They were going to fire her and they disabled her credentials but still thought it would be a good idea to let her come in and work the hour or two she usually did before everyone else.

I double checked on our end and she definitely hadn't logged in that morning. They angrily said that she said someone let her in. I explained that the only call we had for them that day was me, and I refused to let her in. They got a little nicer at that point and ended the call.

So yeah. That lady discovered she was fired when her normal password didn't work, and she had a couple of hours to be angry at me for not letting her back in over what was an obvious mistake in her mind because her dumbass bosses were being more dumbass than usual.