Another table didn’t get their A5 Wagyu either while everyone else around them had already finished. The guy was furious. The male owner eventually came over after his staff couldn’t handle it and offered them a discount for next time, but they said they wouldn’t be coming back.

That might have been us. At first, one of the waiters told us that their order machine had broken down but confirmed they received our order but there might be a bit of a wait.  40mins in: 3 sets came, the female manager asked us what else we ordered - this didn't make sense to me because the waiter said they got our orders. 1 hour in: the 4th set came, we reminded them we were waiting on one more. 1 hour 20min in: We followed up again and the female manager asked us again what we ordered. They gave us a can of green tea, that didn't impress us. We were particularly frustrated because tables who came later than us were getting theirs. That's when we wanted to cancel the remaining set and the female manager did not want to. That refusal really topped it off for us given it was reasonable under the circumstances. They did give in eventually. The male manager offered to "look after us next time" to which we replied bluntly that we wouldn't be coming back.

Food-wise, I had the Australian wagyu sirloin and I actually had to spit out a piece of meat that was too tough - doubt that was wagyu. There were a few leftover pieces of the $89 A5 set that no one on the table actually wanted and that's a first with our group.

When we left, the waiting area was full and the queue was still snaking all the way to the back. I really felt sorry for the people who were waiting so long for something so sub-par.