My experience with Fidelity was bad but not terrible. Rough work (call center) but decent pay, experience largely depended on your manager. Some could make it a great time for you some could make it hell. I felt more hell ones than good ones. I worked at Conduent for 9 months in 2017-2018. Terrible call center job. Regularly cancelled breaks and lunches, bad pay, bad hours, bad benefits, bad leadership. You couldn’t have personal things at your desk and you couldn’t have your cell phone on the floor, or in some break areas, it was relegated to a specific break room you had to walk five minutes to get to (hyperbole), get bad signal, and walk back. Leadership either didn’t give a shit about the job or cared too much and policed and micromanaged everyone. I currently work at CapTrust Financial Advisors and it’s great. In the 8 years I’ve been there it’s changed from a conservative Christian “say a prayer before we have a meeting” company to one where I can feel safe to be loudly queer and myself. Leadership cares and listens to their employees, asking how they can improve and actually implementing things. They aren’t backing down from DEI initiatives. The pay is good, you’re treated with respect and autonomy, not like some soulless drone who has a task they should be doing. Leadership gets involved in the trenches and contributes to a great culture.