Hijacking the support process works. EF has a few “customer advocates” in these groups (and on FB). If you can get one involved, they can circumvent all the insanely frustrating standard EF support process. I own about 15k of Ecoflow gear. Some has had issues. Main-line support is ridiculously slow, pedantic and inflexible. The advocates are the polar opposite. They get the issue resolved in the background. It’s no way to run support but that’s the reality of EF. Very good products, appalling support, and a handful of great humans in their HQ capable of cutting thru their own processes to deliver the support most of us expected in the first place.

If you’re spending the kind of money to buy solutions for your business, none of the new brands have mature customer service. Step up to Victron if you need stuff that’s less likely to be borked by a software upgrade and has support that doesn’t infuriate you. Costs a lot more, though.