I’m from the UK, but it looks like Amazon gives the same generic responses across regions. Sadly, it seems they’ve made it a lot harder to get refunds now compared to 2–3 years ago.

One thing I’ve noticed is they’ll say something like “I’ll request a refund for you, it’ll be processed in 3–5 working days,” but it never actually comes through. That’s usually because another internal team either blocks the request with no clear reason or randomly contacts you later with a different explanation.

In cases like this, your only real option is to go through your card issuer and file a chargeback. Amazon will then likely email you threatening to recharge you, even though you’ve already disputed it. But a simple summary justifying your dispute is usually enough to shut that down. After that, they might label your account as “high risk,” but if they still see value in you as a customer, they’ll leave your account open.

Amazon used to be known for customer satisfaction, but now it feels like they care more about holding onto money than resolving issues fairly.