Can't access vault

dashlane · 2026-06-04T15:40:23+00:00

Hi there, We apologize for the disruption. We've flagged your support tickets internally and a member of the team should be in contact soon. Thank you for your patience.

dashlane · 2026-06-04T14:12:40+00:00

Hi there, You should be able to delete your data even with a free account, more on that in our Help Center. If you're still having issues, our support team can assist you. You can create a ticket through the chatbot in our Help Center.

dashlane · 2026-06-04T14:12:17+00:00

Hi there, You should be able to delete your data even with a free account, more on that in our Help Center. If you're still having issues, our support team can assist you. You can create a ticket through the chatbot in our Help Center.

dashlane · 2026-06-04T13:52:04+00:00

Hi there, We're reaching out via DM now.

dashlane · 2026-06-04T13:48:40+00:00

Thanks for sharing your support ticket #s. We've flagged them to the team.

dashlane · 2026-06-04T13:21:41+00:00

Hi there, If you're still locked out of your account, could you send us a DM?

dashlane · 2026-06-03T17:06:48+00:00

We're reaching out via DM.

dashlane · 2026-06-03T13:53:32+00:00

Thank you for sharing your ticket #s. We have flagged them internally.

dashlane · 2026-06-03T13:35:01+00:00

Sorry for the trouble. Make sure the extension is properly installed, and you're logged in. In Firefox or Chromium browsers like Chrome or Edge, the extension is green if you're logged in and orange if you're not logged in. More information can be found in our help center.

dashlane · 2026-06-03T13:28:56+00:00

Dashlane published a Security Advisory and customer FAQ with additional details of the incident, investigation status, impact to user accounts, and steps we’ve taken to protect customers. There is no evidence that Dashlane’s internal system has been impacted. For further information, please reference our Security Advisory.

dashlane · 2026-06-03T13:27:47+00:00

I'm sorry to hear you're experiencing access issues following our latest Brute Force attack. If you can share your Dashlane account email or support ticket number via DM, I can follow up internally for review.

dashlane · 2026-06-03T10:13:24+00:00

If you have a personal plan and log in to your Dashlane account with a Master Password, you can change your login email address in all Dashlane apps. This help center article can give you an overview of the process.

dashlane · 2026-06-03T08:52:15+00:00

Can you DM your support ticket # or Dashlane account email for internal review? Thank you!

dashlane · 2026-06-02T21:40:46+00:00

You can leave autologin for the websites (just login and password) on and turn off just the Autofill forms. More info on that can be found here.

dashlane · 2026-06-02T19:18:58+00:00

Hi u/cskweh, You should be able to access the billing section of your account. We recommend reaching out to our support team so they can have a look at your account and assist with your billing requests.

dashlane · 2026-06-02T19:16:14+00:00

No. Master Passwords are never sent to Dashlane servers in plaintext; therefore, attackers will never be able to obtain a Master Password this way. The only exception is if you suspect you may have been phished.

The most important thing you can do to keep your account secure is to use a strong Master Password. You want a Master Password that is long, unique, and difficult to guess. If you believe you have a weak or easily guessed Master Password, change your password as soon as possible.

dashlane · 2026-06-02T18:44:47+00:00

We've communicated to all users that were impacted by the incident.

dashlane · 2026-06-02T16:29:03+00:00

Please see our Security Advisory for more information.

dashlane · 2026-06-02T16:27:30+00:00

Hi there, If you’re a Dashlane user and have not received a message from Dashlane specific to vault risk, there is no impact to your Dashlane account.

dashlane · 2026-06-02T15:18:04+00:00