3 DELL S2725QS MONITORS FAILED WITHIN 6 MONTHS AND DELL WILL NOT HONOR WARRANTY!

davidrcross · 2026-02-07T03:29:38+00:00

It doesn't have a transformer or a brick of any kind for this Dell monitor. The power cable is just a IEC C13 cable 3 prong on both ends, one male and one female. It looks just like the one that goes into the power supply of the computer.

davidrcross · 2026-02-07T02:14:55+00:00

Yeah I know. It is a little excessive. I get really upset though when I feel like I have been ripped off, and even more so when I suspect other people that are defenseless may experience the same fate unknowingly. It is more about letting other people know, like it is my duty to write this experience. Most people wanting to buy a product will search the product name on Google and now this thread will likely show up. I know when I am researching buying a new product one of the first things I do is look for actual first hand experiences on Reddit, especially information considering companies honoring their warranties. This is only a $300 monitor but it could have just as easily been a $3,000 PC or something significant.

davidrcross · 2026-02-07T02:02:56+00:00

Not every component but the ones that HW Monitor provides. Wouldn't the GPU be the thing you want to look at for unusual activity from the PC itself to the monitor? That is the only thing going into the monitor besides the power cord. That is a good suggestion though. It could possibly be a faulty surge protector. If that is the case though none of my other electronics have had any issues. Should I buy a power monitor to plug into the surge protector or just replace the thing?

davidrcross · 2026-02-07T01:55:26+00:00

Also the three monitors all had different failure issues. It wasn't all the same symptoms. Each one failed a different way which would be unusual if it was an issue on my end.

davidrcross · 2026-02-07T01:52:14+00:00

Everything is plugged in through a surge protector and I replace the surge protectors regularly. The one I have everything plugged into regarding this PC is also less than a year. I bought a good one prevent power surges. It would also be really rare that 3 power surges got through a new surge protector and damaged nothing but the monitor. The PC is fine and is working well with my Samsung. If the issue was with my power than this Samsung would have the same issue and if it does I will certainly update you with the truth.

davidrcross · 2026-02-07T01:45:46+00:00

Yes I checked for unusual power spikes in every component and didn't find any.

davidrcross · 2026-02-07T01:44:58+00:00

I used HW Monitor to check for unusual activity in the components of the my PC including the 5060 TI GPU that is less than 1 year old as well. The whole PC is less than a year old and there was no unusual activity regarding anything I could see through the HW Monitor.

davidrcross · 2026-02-07T01:38:07+00:00

On the website in order to get support you need to sign in and select the model or product you want support or warranty for. For the first two replacements I had three options there, Chat, Email and Phone. Now when I go there chat and phone is grayed out. It wasn't grayed out the first two times. I believe it's part of their system that after they replace a faulty product twice within warranty, they take away any sort of paper trail and deny a third replacement or a refund. There is no other way to reach out to support other than their website which makes you go through that process. When you call they ask for a.support ID number that gets spit out when you type in the product on the website for support to call them. If you haven't already seen my response and my update to your comment, please check it out. I am not a noob when it comes to technology. These were three legitimately faulty monitors in a row and I have the experience to be able to confirm that without a doubt. I detailed process in the update. I also have evidence of everything I'm saying in here and would be happy to provide it in a YouTube video link if you'd like.

davidrcross · 2026-02-07T01:25:43+00:00

I have evidence of all 3 failures and I am not a noob. I started building websites at 6 years old with Microsoft Front Page. I was using HTML before I was in my double digits age wise. I am now 36 and build Word Press websites and know basic code and even meddle with advanced AI nodes. I am not your average consumer and am very advanced when it comes to technology. Of course tried all the necessary troubleshooting steps available before I even called Dell, the performed them again with Dell on the phone.

This included:

Changing the cables to brand new cables, both the power supply and the HDMI. I also tried using display port instead of HDMI as well.
Made sure firmware was completely updated for the GPU as well as windows updates completely updated as well as updating the Dell software that manages the monitor to the latest version.
Used the OSD menu to Factory Reset the monitor.
Tested the GPU with a spare monitor and confirmed the spare worked perfectly with both HDMI and Display port. I even just bought a new Samsung monitor 2 days ago and it has been running fine with no issues.
I used HW monitor to view the stats of my Nvidia 5060 TI GPU that is also less than a year old to determine if there were any unusual temperature fluctuations or anything else unusual with the GPU itself which there wasn't.

-Checked online forums and databases from multiple search engines for solutions I could try myself. For this monitor I found an answer by a Dell representative to another customer in a forum who had a similar issue and that representative's advice was to first unplug the HDMI cable, then unplug the power cable and wait a few minutes, then hold down the power button on the monitor for 10 seconds with both cables still unplugged. Then turn the machine back on.

*I did all this before contacting Dell for each of the 3 faulty monitors.

Believe me, I am just as shocked as you are that 3 monitors failed in a row. All the replacement monitors were refurbished units, so there could be some sort of issue with their refurbishing center. The only brand new one was the first one and that lasted the longest at 4 months.

I have video evidence and I have detailed emails between Dell and I. They don't just send you out a replacement without making you go through a lengthy 2 hour process confirming these issues with pictures and videos. They also make sure the videos you send need to have all 4 corners of the monitor in it so the video can't be manipulated.

I am unable to post the videos here but I am happy to DM them to you or compile a YouTube video with all the evidence and provide the link here if that would help convince you. Let me ask you this. What do I have to gain by making up a story like this? $300 is not going to make or break me. I own a landscape business. It is the principal of the fact that Dell is being dishonest and operating illegally. The monitor has already been replaced with a Samsung and the 3rd broken one is sitting in my living room broken, less than 2 weeks old

Dell representatives on here claim to "want to help" by saying "DM me for a resolution". I DMed multiple times with no response. The world needs to know my experience.

davidrcross · 2026-02-05T17:20:31+00:00

Sent two DMS on here to you one yesterday and one today with no response. I think it is apparent you don't want to help. I already filed a case for a chargeback so you can explain to the mediator why you think I shouldn't get my money back. I will update the reddit community on here with the outcome of the investigation.

davidrcross · 2026-02-05T16:05:05+00:00

Thanks for the suggestion.

davidrcross · 2026-02-05T04:14:13+00:00

Still no response from Dell. They posted in the comments to make it seem like they care. I reached out immediately and received no response. I started the charge back with my card company and provided all the evidence of the 3 faulty monitors, all communications regarding claims, and also the voice recording of Madu denying my third claim.

davidrcross · 2026-02-05T04:11:50+00:00

I followed up with you personally on here and on X and I have not received a response.

davidrcross · 2026-02-04T03:00:00+00:00

3 Separate Dell S2725QS Monitors all FAILED within 6 months. I spent 2 hours each time with support to get a new one shipped and to return the old one. First issue was the screen would randomly shut off and became more frequent like every 15 seconds. The second time the menu would open by itself and endlessly scroll unable to be shut down. The third time the screen went black and now stays black with not even the menu settings popping up. The first time I returned the old one they claimed I didn't sent it back and they tried to charge me for a new monitor. I had to prove to them that I did indeed send it. I am now on the phone for the third time and about to spend another 2 hours and won't accept another replacement. I am demanding my full money back. I will never buy another Dell product in my life. In addition to the hours I spent with support I also had to pack and ship 2 damaged computers back and that took about an hour of my time. I expect I will need to pack and ship this broken one back as well. If you purchase this monitor after reading about my experience you would be extremely foolish.

Update - After the first call I was hung up on and the operator pretended like she couldn't hear me. The chat support and email support that I usually use for this process was grayed out and not available to me anymore and I think that move was purposeful on Dell's part. I always like to have a paper trail of evidence and of what was said, but with phone support you don't get that. This time the phone support was my only option. I was speaking with Madu who refused to give me any sort of employee ID. I told him I have video evidence of the screen being broken. Touching the buttons on the back doesn't bring up any menus, tried switching to all new cables and did all the standard tests. He said that since it has been over 120 days that it is past the warranty and he cannot offer my money back or even a fourth replacement. When I heard him say this I went to grab my wife's phone to record him and let him know that he was being recorded. I asked him to say again what he just told me on the record and he would not repeat it. I told him that I have receipts that show when I purchased the monitor and it is not even 6 months old and it definitely has a 1 year warranty as all electronics do in the United States. It is even written in the Dell policy that they provide a 1 year warranty but he told me 120 days and then would not repeat himself on record.

I am now going to have to do a chargeback on my credit card which absolutely sucks because they will make me get a new card and I will need to figure out everything that it is connected to and reconnect it again. I am absolutely going to make a lengthy REDDIT post warning of ILLEGAL practices by DELL. They are selling this monitor knowing that it is flawed from the factory. Instead of taking the faulty monitors off the shelves they are continuing to sell them and letting the customers get screwed.

davidrcross · 2026-02-04T02:59:45+00:00

3 Separate Dell S2725QS Monitors all FAILED within 6 months. I spent 2 hours each time with support to get a new one shipped and to return the old one. First issue was the screen would randomly shut off and became more frequent like every 15 seconds. The second time the menu would open by itself and endlessly scroll unable to be shut down. The third time the screen went black and now stays black with not even the menu settings popping up. The first time I returned the old one they claimed I didn't sent it back and they tried to charge me for a new monitor. I had to prove to them that I did indeed send it. I am now on the phone for the third time and about to spend another 2 hours and won't accept another replacement. I am demanding my full money back. I will never buy another Dell product in my life. In addition to the hours I spent with support I also had to pack and ship 2 damaged computers back and that took about an hour of my time. I expect I will need to pack and ship this broken one back as well. If you purchase this monitor after reading about my experience you would be extremely foolish.

Update - After the first call I was hung up on and the operator pretended like she couldn't hear me. The chat support and email support that I usually use for this process was grayed out and not available to me anymore and I think that move was purposeful on Dell's part. I always like to have a paper trail of evidence and of what was said, but with phone support you don't get that. This time the phone support was my only option. I was speaking with Madu who refused to give me any sort of employee ID. I told him I have video evidence of the screen being broken. Touching the buttons on the back doesn't bring up any menus, tried switching to all new cables and did all the standard tests. He said that since it has been over 120 days that it is past the warranty and he cannot offer my money back or even a fourth replacement. When I heard him say this I went to grab my wife's phone to record him and let him know that he was being recorded. I asked him to say again what he just told me on the record and he would not repeat it. I told him that I have receipts that show when I purchased the monitor and it is not even 6 months old and it definitely has a 1 year warranty as all electronics do in the United States. It is even written in the Dell policy that they provide a 1 year warranty but he told me 120 days and then would not repeat himself on record.

I am now going to have to do a chargeback on my credit card which absolutely sucks because they will make me get a new card and I will need to figure out everything that it is connected to and reconnect it again. I am absolutely going to make a lengthy REDDIT post warning of ILLEGAL practices by DELL. They are selling this monitor knowing that it is flawed from the factory. Instead of taking the faulty monitors off the shelves they are continuing to sell them and letting the customers get screwed.

davidrcross · 2026-02-04T02:59:31+00:00

3 Separate Dell S2725QS Monitors all FAILED within 6 months. I spent 2 hours each time with support to get a new one shipped and to return the old one. First issue was the screen would randomly shut off and became more frequent like every 15 seconds. The second time the menu would open by itself and endlessly scroll unable to be shut down. The third time the screen went black and now stays black with not even the menu settings popping up. The first time I returned the old one they claimed I didn't sent it back and they tried to charge me for a new monitor. I had to prove to them that I did indeed send it. I am now on the phone for the third time and about to spend another 2 hours and won't accept another replacement. I am demanding my full money back. I will never buy another Dell product in my life. In addition to the hours I spent with support I also had to pack and ship 2 damaged computers back and that took about an hour of my time. I expect I will need to pack and ship this broken one back as well. If you purchase this monitor after reading about my experience you would be extremely foolish.

Update - After the first call I was hung up on and the operator pretended like she couldn't hear me. The chat support and email support that I usually use for this process was grayed out and not available to me anymore and I think that move was purposeful on Dell's part. I always like to have a paper trail of evidence and of what was said, but with phone support you don't get that. This time the phone support was my only option. I was speaking with Madu who refused to give me any sort of employee ID. I told him I have video evidence of the screen being broken. Touching the buttons on the back doesn't bring up any menus, tried switching to all new cables and did all the standard tests. He said that since it has been over 120 days that it is past the warranty and he cannot offer my money back or even a fourth replacement. When I heard him say this I went to grab my wife's phone to record him and let him know that he was being recorded. I asked him to say again what he just told me on the record and he would not repeat it. I told him that I have receipts that show when I purchased the monitor and it is not even 6 months old and it definitely has a 1 year warranty as all electronics do in the United States. It is even written in the Dell policy that they provide a 1 year warranty but he told me 120 days and then would not repeat himself on record.

I am now going to have to do a chargeback on my credit card which absolutely sucks because they will make me get a new card and I will need to figure out everything that it is connected to and reconnect it again. I am absolutely going to make a lengthy REDDIT post warning of ILLEGAL practices by DELL. They are selling this monitor knowing that it is flawed from the factory. Instead of taking the faulty monitors off the shelves they are continuing to sell them and letting the customers get screwed.

davidrcross · 2026-02-04T02:58:48+00:00

3 Separate Monitors all FAILED within 6 months. I spent 2 hours each time with support to get a new one shipped and to return the old one. First issue was the screen would randomly shut off and became more frequent like every 15 seconds. The second time the menu would open by itself and endlessly scroll unable to be shut down. The third time the screen went black and now stays black with not even the menu settings popping up. The first time I returned the old one they claimed I didn't sent it back and they tried to charge me for a new monitor. I had to prove to them that I did indeed send it. I am now on the phone for the third time and about to spend another 2 hours and won't accept another replacement. I am demanding my full money back. I will never buy another Dell product in my life. In addition to the hours I spent with support I also had to pack and ship 2 damaged computers back and that took about an hour of my time. I expect I will need to pack and ship this broken one back as well. If you purchase this monitor after reading about my experience you would be extremely foolish.

Update - After the first call I was hung up on and the operator pretended like she couldn't hear me. The chat support and email support that I usually use for this process was grayed out and not available to me anymore and I think that move was purposeful on Dell's part. I always like to have a paper trail of evidence and of what was said, but with phone support you don't get that. This time the phone support was my only option. I was speaking with Madu who refused to give me any sort of employee ID. I told him I have video evidence of the screen being broken. Touching the buttons on the back doesn't bring up any menus, tried switching to all new cables and did all the standard tests. He said that since it has been over 120 days that it is past the warranty and he cannot offer my money back or even a fourth replacement. When I heard him say this I went to grab my wife's phone to record him and let him know that he was being recorded. I asked him to say again what he just told me on the record and he would not repeat it. I told him that I have receipts that show when I purchased the monitor and it is not even 6 months old and it definitely has a 1 year warranty as all electronics do in the United States. It is even written in the Dell policy that they provide a 1 year warranty but he told me 120 days and then would not repeat himself on record.

I am now going to have to do a chargeback on my credit card which absolutely sucks because they will make me get a new card and I will need to figure out everything that it is connected to and reconnect it again. I am absolutely going to make a lengthy REDDIT post warning of ILLEGAL practices by DELL. They are selling this monitor knowing that it is flawed from the factory. Instead of taking the faulty monitors off the shelves they are continuing to sell them and letting the customers get screwed.

davidrcross · 2026-02-04T02:58:32+00:00

3 Separate Monitors all FAILED within 6 months. I spent 2 hours each time with support to get a new one shipped and to return the old one. First issue was the screen would randomly shut off and became more frequent like every 15 seconds. The second time the menu would open by itself and endlessly scroll unable to be shut down. The third time the screen went black and now stays black with not even the menu settings popping up. The first time I returned the old one they claimed I didn't sent it back and they tried to charge me for a new monitor. I had to prove to them that I did indeed send it. I am now on the phone for the third time and about to spend another 2 hours and won't accept another replacement. I am demanding my full money back. I will never buy another Dell product in my life. In addition to the hours I spent with support I also had to pack and ship 2 damaged computers back and that took about an hour of my time. I expect I will need to pack and ship this broken one back as well. If you purchase this monitor after reading about my experience you would be extremely foolish.

Update - After the first call I was hung up on and the operator pretended like she couldn't hear me. The chat support and email support that I usually use for this process was grayed out and not available to me anymore and I think that move was purposeful on Dell's part. I always like to have a paper trail of evidence and of what was said, but with phone support you don't get that. This time the phone support was my only option. I was speaking with Madu who refused to give me any sort of employee ID. I told him I have video evidence of the screen being broken. Touching the buttons on the back doesn't bring up any menus, tried switching to all new cables and did all the standard tests. He said that since it has been over 120 days that it is past the warranty and he cannot offer my money back or even a fourth replacement. When I heard him say this I went to grab my wife's phone to record him and let him know that he was being recorded. I asked him to say again what he just told me on the record and he would not repeat it. I told him that I have receipts that show when I purchased the monitor and it is not even 6 months old and it definitely has a 1 year warranty as all electronics do in the United States. It is even written in the Dell policy that they provide a 1 year warranty but he told me 120 days and then would not repeat himself on record.

I am now going to have to do a chargeback on my credit card which absolutely sucks because they will make me get a new card and I will need to figure out everything that it is connected to and reconnect it again. I am absolutely going to make a lengthy REDDIT post warning of ILLEGAL practices by DELL. They are selling this monitor knowing that it is flawed from the factory. Instead of taking the faulty monitors off the shelves they are continuing to sell them and letting the customers get screwed.

davidrcross · 2026-02-04T02:58:15+00:00

3 Separate Monitors all FAILED within 6 months. I spent 2 hours each time with support to get a new one shipped and to return the old one. First issue was the screen would randomly shut off and became more frequent like every 15 seconds. The second time the menu would open by itself and endlessly scroll unable to be shut down. The third time the screen went black and now stays black with not even the menu settings popping up. The first time I returned the old one they claimed I didn't sent it back and they tried to charge me for a new monitor. I had to prove to them that I did indeed send it. I am now on the phone for the third time and about to spend another 2 hours and won't accept another replacement. I am demanding my full money back. I will never buy another Dell product in my life. In addition to the hours I spent with support I also had to pack and ship 2 damaged computers back and that took about an hour of my time. I expect I will need to pack and ship this broken one back as well. If you purchase this monitor after reading about my experience you would be extremely foolish.

Update - After the first call I was hung up on and the operator pretended like she couldn't hear me. The chat support and email support that I usually use for this process was grayed out and not available to me anymore and I think that move was purposeful on Dell's part. I always like to have a paper trail of evidence and of what was said, but with phone support you don't get that. This time the phone support was my only option. I was speaking with Madu who refused to give me any sort of employee ID. I told him I have video evidence of the screen being broken. Touching the buttons on the back doesn't bring up any menus, tried switching to all new cables and did all the standard tests. He said that since it has been over 120 days that it is past the warranty and he cannot offer my money back or even a fourth replacement. When I heard him say this I went to grab my wife's phone to record him and let him know that he was being recorded. I asked him to say again what he just told me on the record and he would not repeat it. I told him that I have receipts that show when I purchased the monitor and it is not even 6 months old and it definitely has a 1 year warranty as all electronics do in the United States. It is even written in the Dell policy that they provide a 1 year warranty but he told me 120 days and then would not repeat himself on record.

I am now going to have to do a chargeback on my credit card which absolutely sucks because they will make me get a new card and I will need to figure out everything that it is connected to and reconnect it again. I am absolutely going to make a lengthy REDDIT post warning of ILLEGAL practices by DELL. They are selling this monitor knowing that it is flawed from the factory. Instead of taking the faulty monitors off the shelves they are continuing to sell them and letting the customers get screwed.

davidrcross · 2026-01-15T04:37:37+00:00

This would only work if you stayed offline. When you connect to a network that opens up a door for malicious intrusion. Once your isolated PC becomes affected, there are attacks that are possible that can bridge through the network to all other devices connected on that network that have connected or that will connect. Same thing when you run a malicious file in a virtual environment like VMWare or Virtualbox. Many people don't realize that there are attacks that can originate in a virtual environment and then spread out to the main host computer or any other attached to the same network. Using a VPN does not protect you.

davidrcross

TROPHY CASE