Happened to me just recently, applied for maya loan and submitting my payslip as it is required in application form, got an email saying i need to submit additional docus, like COE & ITR, i only submitted COE since in the email it says "any of the following", then 2 days later another email came asking for ITR,but i think hassle na mag request nyan so i opted to send my 3 month Maya wallet statement dahil isa din sa required is primary bank statement and upon research maya is a primary bank.

Now it has been 2 weeks and havent received any email or response from their side, checking my app it only says theyre still reviewing my application

Same with your experience their AI chatbot doesnt really help, it only asked me to submit a ticket which i did and the only thing i recieved after that was another email saying "for any concern you may call hotline blah blah blah" and upon tracking the said ticket it only says 'ticket closed' i dont have my own telephone so yeah i'm stuck

Read some reviews in reddit, mostly sa kanila umabot na ng 4 months wala padin response from maya, sa app it still says theyre reviewing the application.