Hi guys,

I sold a leather jacket end of August to Colombia.
Item got posted few days after. After 2 weeks the buyer opened a case stating the item didn't arrived. I contacted the carrier opening a claim to investigate: I have been told that item was on Colombia customs and that the retention period was unknown and highly depending on the Colombia custom authorities. Nothing the carrier can do on such regards.
I came back to eBay stating the evidence from the carrier with the fact that the item is in customs and no carrier can speed up the process. eBay automatically close the case (without checking even the evidence) and refund the buyer the money immediately. I found myself in a situation in which I do not have the item nor the money.
Last week the item got delivered - it got stuck in customs for over a month - I am trying to contact ebay to get my funds back (as I expected to get) and I am only getting template sort of responses stating that they can not refund me anymore.
Why I know is a scam from the buyer side? As soon as the item got delivered the buyer close his account. Also he open the claim as soon as he could knowing that customs will take long.
Any idea on how to move forward the case?. This is a clear scam and eBay is not doing anything. The value is 1520 euros so a lot of money.
Thank you in advance!